Practice Support Assistant Diabetes and Endocrinology - Portage

Bronson Healthcare; Kalamazoo (MI); On-site; USD 27,000 - 36,000; Full time

Job summary

Bronson Healthcare is seeking a Practice Support Assistant for the Diabetes and Endocrinology area in Portage. The role involves greeting patients, answering phones, scheduling, and maintaining accurate patient records.

The position emphasizes confidentiality, professional communication, and reliable clerical support within a busy practice environment.

Qualifications

• High school diploma or GED with 3–6 months related experience.
• Experience with medical insurance is highly preferred.
• Proficient in organizing and filing with confidentiality.

Responsibilities

• Registers patients and collects demographic and insurance information.
• Schedules appointments and coordinates tests and referrals.
• Answers phones and routes calls according to standards.
• Maintains patient records and ensures timely documentation.
• Performs light clerical duties and handles basic correspondence.

Skills

Phone etiquette

Customer service

Professional communication

Keyboarding

Office coordination

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Title

Practice Support Assistant Diabetes and Endocrinology - Portage

Location

BMH Bronson Methodist Hospital

Job Summary

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls.

Qualifications

• High school diploma or general education degree (GED) and 3-6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned.
• Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred.
• Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks.
• Must have excellent math skills and be able to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information.
• Must have excellent verbal and communication skills.
• Ability to maintain positive customer service.
• Ability to establish effective working relations with office staff and employees in a team environment.
• Must maintain the highest level of confidentiality.

Responsibilities

• Employees providing direct patient care must demonstrate competencies specific to the population served.
• Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
• Registers patients/customers and confirms patient/guarantor demographic and insurance information.
• Completes all required fields in practice management system.
• Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
• Enter charges/payments into MISYS/Tiger system (or other practice management system).
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
• Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any/all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
• Performs basic composition of letters and reports.
• Formats, types and proofreads standard correspondence, reports, and other documents.
• Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
• Maintains accountability for special projects as assigned.
• Performs such individual assignments as management may direct.
• Establishes and maintains effective working relationships within the organization.
• Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required training and education, including department specific requirements.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work related activities.
• Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
• Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
• Print Physician daily schedules.
• Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
• Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
• Performs other duties as may be assigned by the physician or practice manager/office supervisor.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Practice Centralized Services: Additional duties may include; department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp.

Work Schedule

Shift: First Shift
Time Type: Full time
Scheduled Weekly Hours: 40
Cost Center: 8015 Bronson Diabetes & Endocrinology Ctr (BMH)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

About Bronson Healthcare

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one.

Awards and Recognition

The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.