Practice Supervisor - RN - Gastroenterology - Riverside 3

Carilion Clinic; Roanoke (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic healthcare team where you can lead and inspire others in a role that promotes excellence in patient care. As a Practice Supervisor in Gastroenterology, you will be at the forefront of transforming healthcare by mentoring staff, ensuring quality service, and fostering a culture of respect and collaboration. This position offers the opportunity to make a significant impact in a supportive environment dedicated to continuous improvement and innovation. If you're passionate about healthcare and ready to take on a leadership role, this is the perfect opportunity for you to thrive and grow.

Benefits

Employer Funded Pension Plan

Flexible Work Arrangements

Remote Work Options

Paid Time Off

Onsite fitness studios

Health and wellness app access

Childcare discounts

Continued education and training

Qualifications

• Graduate of a Registered Nurse program required.
• Two years of clinical experience with demonstrated leadership.

Responsibilities

• Supervise clinical and office staff, ensuring quality patient care.
• Lead conflict resolution and manage department budget.

Skills

Leadership

Communication

Problem-solving

Team management

Customer service

Education

Registered Nurse program

Bachelor's Degree

Tools

Healthcare software

Job description

Practice Supervisor - RN - Gastroenterology - Riverside 3

Employment Status: Full time
Shift: Day
Facility: Carilion Clinic Gastroenterology
Requisition Number: 142873

How You’ll Help Transform Healthcare:

• Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with other members of Carilion’s management and patient care teams to ensure cost effective, age appropriate, quality patient care services which enhance customer satisfaction.
• Promotes Carilion Clinic’s Culture of Excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.
• Provides direct supervision of clinical and office staff. Mentors staff; role models positive work behaviors.
• Is actively involved in hiring, performance appraisals, coaching and corrective action of staff in conjunction with Director.
• Effectively leads conflict resolution process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic.
• Provides a minimum of 12 hours of unit staffing coverage and when needed as other staffing options are exhausted.
• Communicates regularly with staff and Manager/Director.
• Assists with and/or prepares work schedules for department or work group. Insures adequate coverage, equitable treatment of staff, and controls work hours. Handles clinical issues for the unit contacting the manager/director as necessary and/or apprises them of the situation. Only refers unusual or potentially broad situations to manager/director.
• Demonstrates effective team building and leadership skills. Provides daily operational management of service components. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.
• Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with the Director.
• Implements and monitors department budget in conjunction with Director. Proactively identifies and implements cost containment initiatives.
• Creates a safe, comfortable, and therapeutic environment for patients and families in accordance with Carilion Clinic standards and which is respectful of patient rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the teams.
• Creates a safe working environment while providing staff opportunities to develop their maximum potential. Facilitates professional growth and development including the provision of in-service programming and an effective performance appraisal process.
• Maintains productive, collaborative relationships with physicians, managers, service line, and other care delivery sites system-wide and pre-hospital providers.

What We Require:

Education: Graduate of a Registered Nurse program required. Bachelors Degree preferred.
Experience: Two (2) years of clinical experience required with demonstrated leadership experience. Prior supervisory or management experience preferred.
Licensure/Certifications/Registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia. AHA BLS-HCP required. May be required to obtain AHA-ACLS & PALS based on specific work unit within 6 months of hire. All certifications to be maintained ongoing.
Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence.

About Carilion

This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 142873
Employment Status: Full time
Location: Carilion Clinic Gastroenterology
Shift: Day
Shift Details: Day Hours M- F
Recruiter: HAYLEY F OHL
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by visiting our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke
Job Segment: Nursing, Registered Nurse, Gastroenterology, Patient Care, ICU, Healthcare

Carilion Clinic is an affirmative action and equal opportunity employer. We embrace a diverse workforce and provide equal employment opportunities to all qualified candidates without regard to Race, Color, Religion, Sex, National Origin, Protected Veterans status, Disability, Sexual Orientation or Gender Identity. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.