Practice Staff - Front Desk DA Hybrid

Colonial Group; West Palm Beach (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Colonial Group in West Palm Beach is seeking a Dental Assistant/Front Office Assistant to support the dentist and team. Responsibilities include preparing treatment rooms, taking x-rays and impressions, and assisting chairside as allowed by state regulations.

In addition, you will handle front desk tasks such as scheduling, patient check-in/out, discussing treatment options and financial arrangements, and managing insurance billing to ensure accurate claims and reimbursement.

Qualifications

• High school diploma or equivalent.
• Active DA license and radiography certification.
• Knowledge of dental/medical insurance processes, including verification, claims, appeals and denial management.
• Experience with dentures and/or implants preferred.
• Proficient in Microsoft Office and dental software (Dentrix).

Responsibilities

• Manage phones, scheduling, patient check-in/out and calendar coordination.
• Collect and process payments; handle insurance verification, claims and financial arrangements.
• Maintain patient confidentiality and HIPAA compliance.
• Educate patients on procedures, treatment options and aftercare instructions.
• Support the dentist during procedures, including x-rays and denture adjustments within state guidelines.
• Prepare and maintain treatment rooms; sterilize instruments and uphold infection control standards.
• Maintain patient records and documentation.
• Manage supply inventory and assist with office preparation and daily cleaning duties.
• Provide excellent patient service to ensure a smooth office flow.
• Perform additional duties as assigned to support clinical and administrative needs.

Skills

Communication skills

Organization

Time management

Insurance knowledge

Office multitasking

Education

High School Diploma

Active DA and X-ray certification

Tools

Dentrix software

Microsoft Office

Job description

JOB PURPOSE:

The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.

ESSENTIAL FUNCTIONS:

• Manage phones, scheduling, patient check-in/out, and calendar coordination.
• Collect and process payments; handle insurance verification, claims, and financial arrangements.
• Maintain patient confidentiality and ensure HIPAA/OSHA compliance.
• Educate patients on procedures, treatment options, office policies, and aftercare instructions.
• Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).
• Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.
• Maintain accurate patient records, treatment routers, and documentation as directed.
• Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.
• Provide excellent patient service to ensure a positive experience and smooth office flow.
• Perform additional duties as assigned to support clinical and administrative needs.

EDUCATIONAL REQUIREMENTS:

• High School Diploma
• ActiveDA andX-ray certification

GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:

• Strong verbal and written communication skills.
• Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.
• Proficient in Microsoft Office; experience with dental software (Dentrix preferred).
• Excellent organization, time management, and multitasking abilities in a high-volume environment.
• Minimum one year of experience assisting with dentures and/or implants.
• Ability to sit, stand, bend, and lift up to 50 lbs as required.
• Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.