Practice Patient Care Coordinator|Plastic Surgery

Concord Hospital Health System; Concord (NH); On-site; USD 35,000 - 52,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to serve as the primary access point for patients and families, handling registration, referrals coordination, phone management and related duties under supervision of the Practice Administrator. This role requires delivering timely, efficient and compassionate customer service across departments.

The ideal candidate will have proven customer service experience, familiarity with medical office operations, and the ability to

Qualifications

• High School degree or GED required; annual registration competency exam.
• Proven customer service experience.
• Knowledge of medical office operations preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and registers patients; secures signatures and follows CHMG policies.
• Obtains and verifies insurance and demographics; educates on resources.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information; creates and maintains medical records.
• Processes and routes incoming calls and responds to inquiries.
• Schedules and confirms appointments; promotes Patient Connect enrollment.
• Distributes mail, faxes and electronic desktops; educates on form completion.
• Supports a culture of patient-centered care.
• Works independently and within a team on projects and events.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Education

High School diploma or GED

Tools

EMR systems

Scheduling software

Billing/Coding knowledge

Job description

Summary

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.

Education

High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

None required.

Experience

Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.

• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.

• Facilitates patient care between primary, specialty, and ancillary services.

• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.

• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.

• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.

• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.

• Supports a culture of “yes” In support of a patient centered medical home.

• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical andWork Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.