Practice Patient Care Coordinator - Cardiac Associates - Full Time - Days

China Reform Holdings Corporation; Concord (NH); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, and front-desk duties. The role ensures timely, efficient, and compassionate customer service for patients and families under supervision of Practice Administration.

The ideal candidate has high school education with proven customer service experience and strong knowledge of medical office operations including scheduling, EMR, and payer guidelines.

Formación

• High School diploma or GED; annual registration competency exam required.
• Strong customer service experience in medical settings preferred.
• Knowledge of medical office operations: scheduling, registration, EMR, referrals, payer guidelines.

Responsabilidades

• Obtain all prior auths / precerts for the Cardiovascular Institute. This includes testing and procedures.
• Obtaining and managing VA insurance referrals.
• Obtain when necessary, PCP insurance referrals.
• Responsible for the timely management of precert workqueue.
• When necessary, obtain and verify insurance and demographic information for referrals and precerts.
• Processes and routes all incoming calls or requests and responds to departmental inquiries.
• Greets and attends patients; secures signatures for all required documentation; follows CHMG policies.
• Makes collection attempts while educating on resources available; reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Schedules, confirms or reschedules patient appointments; works Televox Reports daily; promotes Patient Connect enrollment.
• Supports a culture of "yes" in support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects; coordinates multiple aspects of projects, events, and other complex activities.

Conocimientos

Customer service

Medical office operations

Scheduling

Registration

Phone management

Communication

Data entry

Educación

High School degree or GED

Herramientas

EMR software

Phone systems

Descripción del empleo

Summary

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.

Education

High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.

Experience

Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Responsibilities

• Obtain all prior auths / precerts for the Cardiovascular Institute This includes testing and procedures.




• Obtaining and managing VA insurance referrals




• Obtain when necessary, PCP insurance referrals




• Responsible for the timely management of precert workqueue




• When necessary obtains and verifies insurance and demographic information for the purposes of obtaining accurate insurance referrals and precerts.




• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.




• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.




• Makes collection attempts while providing education on resources available. Reconciles work lists and reports.




• Facilitates patient care between primary, specialty, and ancillary services.




• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.




• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.




• Supports a culture of \"yes\" In support of a patient centered medical home.




• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical andWork Requirements

The physical demands and characteristics of the work environment described here is representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.