Practice Operations Manager, Quincy Care Center

Beth Israel Lahey Health; Milton (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Operations Manager to join the Quincy Urgent Care Center and Medical Specialties departments. This onsite role provides day-to-day oversight, staff supervision, and program development to ensure high-quality patient care and efficient operations.

The position requires coordinating with Nursing, Medical Directors, and PC leadership across seven days, with travel to off-site clinics as needed.

Qualifications

• Bachelor’s Degree in a related field; Master’s Degree preferred.
• 1–2 years practice management experience in medical/ambulatory setting; supervisory experience required.
• Current CPR certification.

Responsibilities

• Implements organizationally approved business plan with strategies, objectives, timetables, measures, and outcomes.
• Participate in interview process, hiring and onboarding of practice support staff; maintains employee records.
• Provide daily supervision of Programs staff and establish work schedules with leadership.
• Develop and implement daily operational workflows maximizing patient outcomes, provider preferences, visit volume, and interdepartmental structure.
• Oversee staff schedules and building operations in a 7-day operation including imaging, lab, and maintenance.
• Oversee front desk, patient check-in, appointment scheduling; implement revenue cycle processes and marketing new providers.
• Address performance issues with Nurse Director/Practice Administrator; support performance improvement activities.
• Foster open communication and collaboration with team, patients, and affiliates.
• Lead multidisciplinary team meetings with agendas and minutes.
• Travel periodically for outreach, marketing, and off-site clinics.
• Ensure integration with Radiology, Laboratory, Inpatient Nursing, Surgical Services, Rehab, IT, Medical Records.
• Collaborate on physician alignment; identify and operationalize workflow improvements with marketing and outreach.
• Adhere to referral management, co-pay, and billing policies.
• Assist regulatory compliance; stay updated on regulations; attend seminars and maintain affiliations.
• Participate in hospital-wide committees as appropriate.
• Assist in budget projections and monitor Urgent Care volume and dashboard metrics.
• Maintain competencies as required for patient population served.
• Perform duties in accordance with safety regulations and hospital policies.
• May perform similar duties as needed or directed.
• Promote marketing initiatives to sustain care center volume.

Skills

Microsoft Office

Outlook

Excel

PowerPoint

Billing software

Scheduling

Active listening

Problem solving

Education

Bachelor’s degree

Tools

Healthcare scheduling software

Billing software

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

The Practice Operations Manager will join Beth Israel Deaconess - Milton and work fully onsite at the Quincy Care Center in Quincy, MA, which includes both the Advanced Urgent Care and Medical/Surgical Specialties Clinic.

This position reports to the Nurse Director/Practice Administrator for the Quincy Care Center and is responsible for supporting the overall operations of these practices.

Job Description:

Reports to the Nurse Director | Practice Administrator for Quincy Urgent Care Center for overall operations of this role. This role provides day-to-day oversight, management, and program development of the Urgent Care and Medical Specialties Departments, in addition to oversight of the building operations, while assuring the highest order of quality and efficiency in practice operations, resource utilization, and system integration.

Duties and Responsibilities:

• Implements organizationally approved business plan reflecting strategies, objectives, timetables, measures, and expected outcomes.

• Participate in the interview process, hiring and onboarding of practice support staff. Establishes and maintains employee records reflecting hospital requirements.

• Provide daily supervision of Programs staff and establishes work schedules to provide maximal support of Programs services, in conjunction with Nurse Director/Practice Administrator.

• Develop and implement daily operational work flows and processes maximizing to include, but not limited to: Patient outcomes; treatment expertise and preference by provider or specialty; visit volume; and interdepartmental structure. Project management and program/operational development of the Urgent Care and Medical Specialties Departments to meet budgeted targets.

• Maintains schedules of all staff within this site in addition to daily supervision of non-clinical staff, establishes work schedules to provide maximal support of services, in conjunction with the Nurse Director | Practice Administrator, Medical Director of Urgent Care, Specialty Center, and BILH PC Leadership in a 7 day per week operation to include imaging, laboratory services, and all building related maintenance.

• Will also oversee front desk reception and know the processes involved with patient check-in, and appointment scheduling. Implement and adhere to all fiscal policies of referral management, co-pay collection, and all revenue cycle activities.
  Assist with onboarding, and marketing new providers at the Quincy Urgent Care | Care Center.

• Appropriately address and as necessary refer performance/behavior issues to the Nurse Director/Practice Administrator. Works with Director in the establishment and implementation of employee performance improvement related activities.

• Fosters an atmosphere of open and responsive communication among members of the team.
  Maintains open communication with staff, patients and the public. Fosters a positive image by encouraging effective internal, external communication in addition to collaboration with network affiliates.

• Coordinates and provides leadership to all multidisciplinary team meetings to include prepared agendas and minutes.

• Travel-Periodic travel for the purpose of outreach, marketing, and assisting with clinics at off-site affiliate locations is required.

• Assure seamless integration of the Programs within the hospital organization specifically with services/departments including Radiology, Laboratory, Inpatient Nursing, Surgical Services, Rehab, Patient Accounts, Information Technology, and Medical Records.

• Collaborate with Director, VP and Medical Directors in promoting physician alignment. Participate in meetings to identify and evaluate opportunities to improve Program workflow and processes and then operationalize those initiatives to include marketing and strategic outreach.

• Implement and adhere to all fiscal policies of referral management, co-pay collection, and billing processes.

• Assist in establishing and maintaining regulatory compliance related to all operations within the Building where applicable. Maintain awareness of current regulations and standards affecting assigned areas of responsibility through ongoing professional development. Collaborates with Director to interpret new regulations and requirements and oversees their implementation in daily work assignments. Attends seminars, workshops, and maintains professional affiliations to keep abreast of latest trends in field of expertise.

• Actively participates in the designated hospital-wide committees as appropriate

• Assist in the development and assure achievement of budget projections for the Programs and monitoring of Urgent Care Volume, Referral Sources, and Dashboard metrics.

• Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served.

• Perform all duties in accordance with safety and other laws, rules and regulations as set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures.

• May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary or limited basis or as designated by the Director / VP or their designee.

• The nature of the tasks/responsibilities required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow universal precautions for infection control. A summary list of tasks/procedures which may cause exposure to blood and body fluids is listed on the attached Physical Abilities Job Description.

• Collaborate with Public Relations staff to promote marketing initiatives that sustain the volume projections of the Quincy Care Center.

Qualifications:

• Min Education: Bachelor’s Degree in a related field preferred or experience in the healthcare field. Master’s Degree in healthcare preferred.

• Min Experience: 1-2 years practice management experience in a medical office and/or ambulatory setting.1-2 years supervisory experience required.

• License/Certification: Current CPR certified

• Skills: Working knowledge of Microsoft Office Suite, Including Outlook, Work, Excel and PowerPoint, plus familiarity with healthcare scheduling and billing software. Demonstrates skill in service excellence including active listening, problem solving, and the ability to remain calm in any emotional or stressful situation. Demonstrates attention to detail, strong organizational skills with ability to prioritize multiple tasks and to work independently. Able to communicate effectively in writing and verbally in a professional manner. Must be proactive, adaptable, and flexible in dealing with a variety of people. Personal maturity is an important attribute.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

Pay Range:

$100,000.00 USD - $130,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled