Practice Manager - Western, MA

Convenientmd-; Worcester (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision

Short-term disability (company paid)

Pet insurance (optional)

401k match

Tuition assistance

Employee discounts

Job summary

ConvenientMD is seeking a Practice Manager to lead the Western Massachusetts urgent care clinics, overseeing daily operations, staffing, and strategic initiatives across two sites.

The role emphasizes healthcare administration, financial management, and team leadership, with flexibility to travel and support multiple clinics. Competitive salary with incentive bonuses is offered, reflecting regional market conditions.

Qualifications

• Strong background in healthcare administration and financial management.
• Proven team leadership and people management experience.
• Willingness to travel across the Western Massachusetts region in early months.
• Ability to balance multiple responsibilities in a fast-paced environment.
• Excellent communication and collaboration with regional leadership.
• Familiarity with medical billing systems and basic medical terminology.

Responsibilities

• Oversee daily clinic operations to ensure efficient patient care.
• Lead scheduling operations and resource utilization.
• Collaborate with providers and staff to maintain high service standards.
• Ensure policy compliance and regulatory readiness.
• Manage two clinic locations and align operational standards.
• Support budget tracking for supplies and expenses.
• Recruit, train, and develop clinic staff.
• Drive strategic initiatives with regional leadership.
• Monitor quality and drive improvement initiatives.

Skills

People management

Team leadership

Healthcare administration

Data analysis

Communication

Relationship building

Education

Degree in health management/administration or related field

Tools

Microsoft Office

SharePoint

Excel

ADP

Job description

At ConvenientMD , we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Practice Manager in our Western Massachusetts region, you will play a pivotal role in the day-to-day operational efficiency of our urgent care clinics while contributing to their long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

At this time, we are seeking a strong team member to support our Western Massachusetts region. Final clinic locations will be determined at a later date based on business needs and candidate alignment.

Particularly strong candidates will be flexible and willing to travel throughout the region to support various clinics during their first few months. This provides an opportunity to make a meaningful impact across the market while gaining exposure to multiple teams and locations before transitioning into their long-term home base.

Your Impact

• Operational Management: Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
  • Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
  • Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
  • Enforce clinic policies and procedures to ensure compliance with regulatory standards.
  • Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
  • Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
  • Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Dual Site Management:Provide oversight of staffing, scheduling, inventory, and day-to-day operational workflows across two clinic locations to ensure consistency and efficiency.
  • Monitor and analyze performance metrics at each site, proactively identifying gaps, trends, or inefficiencies and implementing actionable solutions to optimize operations.
  • Maintain a consistent on-site presence at both locations to support, mentor, and develop team members while reinforcing operational standards and a cohesive culture across clinics.
• Team Leadership: Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.
  • Conduct performance evaluations and provide ongoing feedback to enhance staff development.
  • Foster teamwork and effective communication among all clinic team members.
• Strategic Planning: Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
  • Analyze market trends and competitive landscape to identify growth opportunities.
  • Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance: Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
  • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and Collaboration: Partner with your District Director along with corporate resources to ensure effective communication and goal alignment.

Who You Are

• Exceptional people manager and team leader: 1-3 years of demonstrated success in leading, mentoring, and growing teams.
• Experience in similar roles: Demonstrated skills in medical practice management, human resources, and data analysis.
• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry: Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.

Bonus Qualifications

• Degree in degree in health management, health administration, nursing, business administration, or related field.
• Experience with When to Work, Clockwise, ADP, and Envi.

Pay Transparency

In order tomaintainequity among team members, ConvenientMD hasestablisheddefined salary ranges for each role. Individual pay isdeterminedbased on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation isdeterminedat the conclusion of the interview process.We encourage you to apply even if your desired compensation falls outside of the listed range.

In addition to base compensation, Practice Managers at ConvenientMD are eligible for an incentive bonus that is directly tied to clinic performance.Practice Managers overseeing two sites are eligible to earn incentive bonuses for both clinics.Incentive bonuses are paid on a quarterly basis and are designed to reward strong operational and financial performance. Our recruiter will be happy to shareadditionaldetails and answer any questions during the interview process.

Pay Range for this Position

$90,000 - $110,000 USD

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental,and vision coverage, company paidshort-termdisability,and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employerrewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, andmore

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.