Practice Manager Technical Implementation Services

State Street Bank and Trust Company; Burlington (MA); Hybrid; Confidential; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Paid time off

Job summary

State Street Bank and Trust Company in Burlington, MA seeks an Expert level Practice Manager for Technical Implementation Services to define client requirements and guide CRIMS solutions. Lead teams of technical consultants across Compliance, Equity, Fixed Income, and Wealth Management implementations.

Requires hands-on ability in XML, SOAP, and database techniques, with strong communication and project leadership skills. Up to 50% travel; hybrid remote within the US permitted.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field, or equivalent.
• 8+ years of progressively responsible client service experience in financial software services.

Responsibilities

• Define client requirements and guide solutions across multiple domains.
• Lead technical consultant teams during CRIMS implementations.
• Demonstrate deep CRIMS knowledge and technical proficiency in Infrastructure, Development, or Integration.
• Partner with sales teams for proposals and proof-of-concept projects.
• Manage staffing, delivery, and performance for successful engagements.

Skills

Requirements gathering

Client interaction

Project leadership

Pre-sales support

Solution design

Technical implementation

Team mentorship

Integration

Requirements analysis

Communication skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

XML Messaging

SOAP Web Services

Tomcat configuration

N-tier architecture

Java

C#

Perl

MQ Series / Tibco / MSMQ

MS SQL Server

Oracle

Job description

Practice Manager–Technical Implementation Services (State Street Bank and Trust Company; Burlington, Massachusetts): Expert level project resource to define client requirements, configure and guide solutions. Lead teams of technical consultants of Charles River Investment Management Solutions (CRIMS) within one or more areas including Compliance, Equity, Fixed Income, Investment Solutions and Wealth Management technical implementation. Individual contributions: demonstrate in depth understanding of Charles River Investment Management Solution (CRIMS) and technical proficiency in one of the following solutions: Infrastructure, Performance Tuning, Development, Advanced Configuration, Trouble Shooting and Integration; partner with CRD’s sales teams in order to contribute to sales presentations and proof-of concept projects; analyze and evaluate client requirements to demonstrate the potential of CRIMS; build effective working relationships within CRD and with clients, manage difficult situations and influence key decision makers; exhibit strong technical solution design skills from pre-sales to implementation of client solutions by influencing design with concrete facts and proven results in order to maintain system integrity for both client and CRD; gather, analyze and communicate solutions to both clients and internal teams; including strong technical solution design skills from presales to implementation, providing detailed assessments and recommendations; design and execute technical training for clients. Management contributions: manage technical implementation engagements; direct teams to strategically and analytically assess client needs by utilizing technical expertise in assessing and identifying solutions which are in alignment with CRD’s current design; ensure project success by managing staffing to optimize utilization, and provide support network to the team to leverage during engagements; partner with recruiting team to identify and hire talent; manage team members including engagement staffing, time and expenses processes, technology and other organizational initiatives; oversee performance management and coach on deficiencies to ensure objectives achieved; strategically solve problems by recognizing long term solutions across multiple projects; direct and provide guidance to less experienced consultants on implementations and identify opportunities to allocate resources as needed. Up to 50% domestic travel. Hybrid remote telecommuting permitted from within the US pursuant to Company policy.

Minimum requirements: Bachelor's degree in Computer Science, Engineering or a related technical field, or its equivalent; plus 8 years of progressively responsible client service experience in the Financial Software Services industry.

Must also have: Demonstrated ability to client face with hands-on approach at highest level of an organization both internally and externally; experience with technical support or implementing technical investment solutions within a bank, hedge fund, asset manager or wealth management firm; advanced knowledge of system integrations including XML messaging, web services (SOAP), TEL tools and database techniques; advanced knowledge of installation of n-tier software to DR/HA design; advanced knowledge and experience with implementing enterprise software and SaaS based delivery of solutions; in-depth knowledge of at least one of the following RDMBS: Oracle, MS SQL Server or Sybase; detailed knowledge of at least 3 of the following technologies: Tomcat configuration and optimization, N-tier application architecture, SOAP/XML Messaging software (MQ Series, Tibco, MSMQ, Sonic MQ and Open JMS; demonstrated ability to program using Java, C# and Perl; demonstrated solid written and verbal communication skills and solid analytical and problem solving skills; proven ability to manage multiple, simultaneous priorities in parallel with staff management; proven organizational skills with attention to detail and ability to achieve results without close supervision; and proven experience in role requiring self-motivation with the ability to operate independently as well as to work as a member of a team. (Unless otherwise indicated, State Street is seeking the stated ability in the skills listed above with no specific number of years or amount of experience required. All experience can be gained concurrently.)

Salary: $238,285 to $262,113 Annual.

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

An EOE.