Practice Manager (Service Delivery)

Computacenter AG & Co. oHG; Northern (KY); Hybrid; USD 175,000 - 200,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Practice Manager in the United States to lead a team of about 20 Service Delivery Managers and Service Center Leads with full commercial and contractual responsibility for project outcomes.

The candidate should bring extensive pre-sales and delivery experience in IT projects, cross-functional collaboration, and a track record of developing delivery capabilities to meet strategic objectives. Regional travel is required.

Qualifications

• Legally eligible to work in the United States.
• 5+ years of management experience.
• Recent experience leading delivery of large-scale IT infrastructure projects (Ideally workplace platform for a professional services org).
• Experience applying governance and control in overseeing delivery of projects.
• Proven ability to develop individuals and teams and to drive improved capability.

Responsibilities

• Partner with business leaders to deliver services aligned with company objectives and values.
• Manage delivery of customer engagements and supervision of around 20 employees (regional travel required).
• Accountable for assurance, governance and customer satisfaction.
• Continuously improve Practice capabilities to support the business strategy.
• Develop and deliver standardized, competitive, market-relevant service offerings.
• Provide thought leadership and collaborate with stakeholders inside and outside the company.
• Oversee operational and commercial management to hit financial targets, competitiveness and productivity.

Skills

Management experience

IT infrastructure projects

Governance

People development

Leadership

Job description

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About the role

The Practice Manager role will have management responsibility for approximately 20 Service Delivery Managers and Service Center Leads with full commercial and contractual responsibility for successful project outcomes. The ideal candidate will have an extensive track record working in pre-sales and delivering IT projects and programs. The candidate will be accustomed to collaborating with professional services sales, service delivery and service development functions. Successful candidates will directly influence the development of delivery capabilities within the Practice to successfully execute against our customer’s strategic objectives.

Annual salary range: $175K - $200K USD

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Responsibility for both the delivery of customer engagements and management of around 20 employees (regional travel essential)
• Accountable for assurance, governance & customer satisfaction
• Continuously maintaining and innovating the Practice capability in support of the business strategy
• Proactively supporting growth with the development and delivery of standardized, competitive and market-relevant service offerings
• Providing thought leadership and subject matter expertise into and out of the Practice; working collaboratively with stakeholders within the business and externally with customers and vendors
• Operational and commercial management of the team to achieve financial targets, competitiveness and improved productivity & quality.
• Drive a high-performance culture across the Practice; developing, retaining and attracting the best talent
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• 5+ years of management experience
• You must have recent experience leading delivery of large-scale IT infrastructure projects (ideally on a workplace platform on behalf of a professional service organization) with responsibility for the commercial outcome.
• You should have experience of applying appropriate governance and control in overseeing delivery of projects. You should have demonstrable evidence of developing individuals and teams and a passion to further enhance the capability of people.
• You should be an innovative leader, constantly seeking better ways of working to enable improved outcomes for customers.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us