Practice Manager, Sales & Operations

Serenity Healthcare; Alexandria (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Serenity Healthcare is hiring a Practice Manager, Sales & Operations to own a high-volume service location, leading the team, floor, numbers, and the sales pipeline while ensuring an exceptional member experience.

The role requires a proven ability to drive revenue through strong operations management and accountability to performance targets. Hospitality or premium service background is a strong advantage; no industry-specific experience is required.

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting/exceeding sales targets.
• Background in hospitality, upscale retail, or premium service ops is a strong advantage.
• Direct performance conversations with measurable outcomes.

Responsibilities

• Own the full day-to-day operation of a high-volume service location (staffing, workflow, floor presence, output quality).
• Drive sales performance across the location with clearly defined revenue targets and KPIs.
• Set and uphold performance standards through coaching, feedback, and accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's service level, while identifying and converting sales opportunities.
• Track location KPIs—sales volume, conversion rates, efficiency, quality scores—and use data for decisions.
• Identify underperformance early and address it with clarity and follow-through.

Job description

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. This is a role for someone who has already proven they can drive revenue while running a tight operation and is ready to do both at a higher level. You'll be expected to lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated. If your background blends operations management with a track record of hitting sales goals, you'll walk in already speaking the language. No industry-specific experience required.

What You'll Be Responsible For

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

What We're Looking For

• 5+ years of leadership experience with a demonstrated blend of operations management and sales — you've run the floor and owned a number
• A proven track record of meeting and exceeding sales targets with the results to back it up
• Demonstrated accountability to KPIs — you've managed them, reported on them, and made decisions based on them
• Background in hospitality, upscale retail, or premium service operations is a strong advantage — if you've run a location where member experience and revenue performance drove every decision, you already know what this job feels like
• You've had direct performance conversations and have the outcomes to show for them
• You don't wait to be told something is off — you see it, own it, and fix it

Compensation & Benefits

• $100,000+ annually plus bonus incentives
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one + 10 paid holidays

About Serenity

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that hitting the number and raising the standard are the same job. If you've built your career running operations where cutting corners wasn't an option and missing targets wasn't acceptable, you'll be at home here.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.