Practice Manager - Primary Care - Physician Practice

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 66,000 - 80,000; Full time

Job summary

Hackensack Meridian Health is seeking a Practice Manager to oversee daily outpatient operations, supervise clinical and administrative staff, and ensure efficient office workflows. The role partners with Operations Management and Administrative Director to deliver high-quality patient care.

This position supports patient access, revenue cycle activities, staff development, and adherence to organizational policies while fostering teamwork and exceptional service.

Qualifications

• Associate's Degree or equivalent work experience.
• Minimum of 5 years of experience in practice coordination in the hospital or private practice setting.
• 2 years of supervisory experience.
• Ability to foster teamwork with decision-making skills.
• Proficient at oral and written communication skills.
• Problem-solving and situational analysis skills.
• Conceptual thinking skills.
• Bachelor's degree preferred.

Responsibilities

• Manage daily operations of the Practice.
• Supervise all staff in practice settings, including time and attendance, coaching, evaluation, and discipline.
• Oversee revenue cycle, workqueues, charge entry for outside practices, open encounter reconciliation and financial reporting.
• Monitor patient satisfaction and improve access/workflows with staff and physicians.
• Develop and lead staff meetings to achieve department goals and optimize efficiency.
• Formulate and revise departmental policies to safeguard patient care and promote efficiency.
• Coordinate patient care needs across departments and communicate with patients appropriately.
• Ensure compliance with prior authorizations for procedures and cardiac testing.
• Provide for safe lifting and handling as required by role.

Skills

Teamwork

Oral and written communication

Problem solving

Conceptual thinking

Decision making

Education

Associate's Degree or equivalent

Bachelor's degree preferred

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Practice Manager will manage and oversee daily outpatient practice operations. This position will manage administrative and clinical staff, assuring the office runs efficiently, and problem solving. It works in collaboration with the Operations Manage and Administrative Director.

This posting is for all current Advanced Medical Group Team Members that are either per diem, part time, or full time status

Responsibilities

A day in the life of a Practice Manager at Hackensack Meridian Health includes:

• Manages daily operations of the Practice.
• Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary.
• Responsible for the revenue cycle, WQ management, manual charge entry for outside practices, open encounter reconciliation and financial reporting for the practice.
• Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
• Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
• Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
• Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Works with outside departments and vendors to develop educational programs through corporate events, fundraising events, etc.
• Oversight of professional and hospital prior authorizations for procedures and any cardiac testing.
• Ensure patient consultations, follow up documentation and procedural reports are sent to referring physicians.
• Coordinates special projects as instructed.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 4 hours a day.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associate's Degree or equivalent work experience
• Minimum of 5 years of experience in practice coordination in the hospital or private practice setting.
• 2 years of supervisory experience.
• Ability to foster teamwork with decision-making skills.
• Proficient at oral and written communication skills.
• Problem-solving and situational analysis skills.
• Conceptual thinking skills.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree preferred.
• Management experience preferred in an hospital or private practice setting

Starting Minimum Rate

Minimum rate of $73,153.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.