Practice Manager Patchogue

NYU Langone Health; Village of Patchogue (NY); On-site; USD 96,418 - 98,800; Full time

Benefits offered by this job

Comprehensive benefits and wellness package

Generous time-off program

Job summary

NYU Langone Health in Patchogue is seeking a Practice Manager responsible for overseeing daily operations, managing staff, and ensuring compliance with Faculty Group Practice policies. This role requires effective communication and leadership skills to optimize patient care and enhance operational efficiency.

The ideal candidate will have a Bachelor’s degree and a minimum of 5-7 years of relevant experience, demonstrating the ability to work in a fast-paced environment. NYU Langone Health offers a comprehensive benefits package and promotes a culture of inclusion.

Qualifications

• Minimum 5-7 years of relevant work experience or equivalent combination of training and experience.
• Ability to work in a fast-paced, multi-physician practice environment.
• Progressive leadership experience or demonstrated potential for leadership competency.

Responsibilities

• Oversees daily practice operations, including staffing and patient interactions.
• Ensures adherence to policies and procedures.
• Promotes patient experience by monitoring feedback and best practices.

Skills

Leadership

Communication

Interpersonal skills

Computer skills

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Computer-based scheduling software

Job description

NYU Langone Hospital—Long Island

NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center that offers diagnostic and therapeutic care across many specialties.

Position Summary

The Practice Manager – Patchogue is responsible for overseeing daily practice operations, hiring, onboarding, staff management, patient interactions, and ensuring adherence to Faculty Group Practice policies and procedures. The manager collaborates with physicians and FGP regional leadership to implement operational and business initiatives.

Job Responsibilities

• Ensures enforcement and adherence to FGP policies and procedures.
• Hires, onboards, trains, and manages staff.
• Oversees daily practice operations including reception/phones, staffing, provider schedules, and workflows.
• Promotes excellence in patient experience by monitoring feedback, responding to issues, and reinforcing best practices.
• Monitors supply inventory and medical equipment maintenance.
• Coordinates regular staff meetings and performance reviews.
• Collaborates with physicians to support efficient workflows and optimize patient access.
• Communicates issues or roadblocks to the regional manager or operations leads.
• Performs other duties as needed.

Operations & Financial Management

• Directs business and patient care functions of a Faculty Group Practice site.
• Works with FGP leadership on business planning decisions and initiatives, including onboarding new physicians, new locations, and space expansion/consolidations.
• Enforces adherence of NYULH and FGP policies, procedures, and standards (HIPAA, Compliance, HR).
• Works with Director or Regional Director to develop staffing standards, ongoing training, and performance and productivity metrics.
• Improves performance to expected benchmarks, reviews, and disseminates information to practices regularly.
• Assists in implementation and oversight of key FGP operational initiatives such as MIPS, CheckMate, Patient Secure, and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends.
• Identifies additional staff training requirements and coordinates as needed.
• Attends FGP Leadership and Administrative meetings and communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front‑end processes, including co‑pay collection, insurance verification, authorization, referral management, and front‑end denials.
• Participates in financial management, including budget planning and business development activities.
• Oversees and manages training for new hires and existing staff on workflows, policies, and procedures to maintain standardization across the FGP.
• Coordinates with Tenant Coordinator to address facility concerns related to the practice space.
• Manages equipment, including asset acquisition, maintenance, end‑of‑useful‑life planning, and proposals for new/replacement items.
• Serves as liaison with other NYULH Department Representatives.
• Performs other duties and projects as necessary.

Clinical Management

• Oversees coordination, integration, communication, implementation, and performance evaluation of practice and clinical operations, policies, and procedures.
• Identifies areas for improvement and develops detailed action plans.
• Optimizes patient flow and patient access.
• Supports key initiatives related to MIPS, gaps in care, and other clinical quality programs.
• Ensures clinical in‑baskets are maintained and open encounters are closed promptly.
• Works with FGP Clinical Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Partners with Nurse Manager to meet AAAASF annual accreditation where applicable.
• Supports FGP Clinical Quality Management by maintaining documentation of practice licensures.
• Ensures all accreditation and certification requirements are met.
• Ensures competency validation, counseling, and evaluation of licensed staff by licensed clinicians.

Patient Experience & Access

• Acts as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding NYULH mission, vision, values, and promoting excellence in patient experience.
• Drives consistency in every patient and colleague encounter, embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign‑Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries.
• Proactively anticipates patient needs, participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or observed opportunities to improve patient experience and access.
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Ensures practice staff are fully versed in the Access Agreement gold standard principles.

Staff Engagement

• Mentors leaders, managers, and staff, actively promoting operational and financial performance improvement skills across teams.
• Completes staff competency assessments and performance evaluations, providing feedback, identifying training needs, and pathways for employee career success.
• Conducts routine staff meetings and huddles to promote communication and feedback.
• Supports employee participation in FGP corporate meetings and Webex sessions.
• Establishes employee engagement committees to promote participation in key initiatives.
• Develops staff related initiatives to express gratitude for their efforts supporting the NYU Patient Experience model.
• Promotes employee engagement activities within the practice, gathering feedback from support staff and leaders internally.

Minimum Qualifications

• Bachelor’s degree (Master’s preferred) with a minimum of 5‑7 years of relevant work experience or equivalent combination of training and experience.
• Ability to work in a fast‑paced, multi‑physician practice environment.
• Good communication, interpersonal, and computer skills.
• Ability to develop and maintain effective working relationships with physicians, staff, and patients.
• Progressive leadership experience or demonstrated potential for leadership competency.

Preferred Qualifications

• Knowledge of computer‑based scheduling and appointment programs.
• Excellent telephone skills.

NYU Langone Hospital—Long Island is an equal‑opportunity employer committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

NYU Langone Health provides a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resources groups, and a holistic wellness program that focuses on physical, mental, nutritional, sleep, social, financial, and preventive care.

Salary range: $96,418.84 – $98,800.00 annually. Actual salaries vary based on experience, specialty, education, and hospital needs, and do not include bonuses, incentives, or differential pay.

Know Your Rights: Workplace discrimination is illegal.