Practice Manager, Operations

Heartland Dental LLC; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays (six)

Paid time off

Job summary

Heartland Dental in Lexington, KY is seeking a Practice Manager of Operations to lead daily office operations and partner with the Doctor to deliver exceptional patient care.

You will oversee claims processing, payments, scheduling, inventory, and staff development while driving continuous improvement and top-tier customer service at a supported dental office. Strong leadership and communication skills are essential; HIPAA compliance and PHI protection are required.

Qualifications

• Associate’s or Bachelor's degree or 3-5 years’ leadership experience in a professional setting.
• Experience in a fast-paced, customer-centric environment.
• Ability to analyze processes and identify problems and trends; develop effective solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• HIPAA training and PHI protection awareness; maintain data safeguards.

Responsibilities

• Serve as a business partner to the Doctor, ensuring the office delivers exceptional support to Doctor and patients.
• Guide the team through continuous improvement and mastery of their roles.
• Set the standard for customer service and team collaboration as a key relationship builder.
• Oversee daily office operations: filing patient claims, managing payments, resolving issues, scheduling, and inventory.
• Select, onboard, train, coach, and retain world-class team members.
• Analyze reports to identify opportunities and implement best practices to improve performance.

Skills

Communication

Leadership

Coaching

Conflict resolution

Education

Associate’s or Bachelor's degree

Bachelor's degree or equivalent leadership experience

Tools

Dentrix or other dental software

Job description

Practice Manager of Operations

Dentistry Plus - Lexington is looking for a Practice Manager of Operations to join our team!

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

As a Practice Manager of Operations, you’ll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

More about the role

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
• Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder
• Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

Minimum Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.