Practice Manager, Operations

Heartland Dental; Cookeville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

PTO

Job summary

Heartland Dental is seeking a Practice Manager of Operations in Cookeville, TN, to support the business needs of the dental office and foster a strong team culture. This role involves overseeing daily operations and ensuring exceptional patient care while mentoring a dedicated team.

The ideal candidate will have leadership experience, excellent communication skills, and a commitment to patient confidentiality. Competitive benefits, including health insurance and continuing education, are offered.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Proven ability to analyze processes, identify problems, and develop solutions.
• Regular HIPAA training and protection of PHI is required.

Responsibilities

• Serve as a business partner to the supported Doctor.
• Oversee daily operations including filing patient claims and managing payments.
• Guide and train team members.

Skills

Leadership

Communication

Customer Service

Problem-solving

Team Collaboration

Education

Associate’s or Bachelor’s degree or 3-5 years’ leadership experience

Tools

Dentrix or other dental software

Job description

Practice Manager of Operations

Dental Care of Cookeville is looking for a Practice Manager of Operations to join our team. Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who support the business needs of each dental office and foster a strong team-building culture.

As a Practice Manager of Operations, you’ll be a valued business partner to the Doctor. This hard‑working and motivated leader will help guide and support our team as they provide the best patient care to the community.

More About the Role

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
• Guide your team by focusing on continuous improvement, creating an environment where team members become masters of their roles.
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
• Oversee the daily operations of the office, including filing patient claims, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
• Select, onboard, train, coach, and retain world‑class team members.
• Review, analyze, and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
• Continuing education to develop your full potential and become a true business partner to our supported Doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top‑quality technology to assist in your daily responsibilities and deliver exceptional patient care.

About Dental Care of Cookeville

• Join a 12‑person team that thrives on collaboration, communication, and community.
• A fast‑paced and family‑oriented office with modern equipment and systems to better serve our community.

Minimum Qualifications

• Associate’s or Bachelor’s degree or 3‑5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast‑paced, customer‑centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict‑resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.
• Regular HIPAA training and protection of PHI is required.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person once conditions allow), with some travel likely.
• Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in FL & TN).

Who is Heartland Dental

As the largest and one of the fastest growing Dental Support Organization, Heartland Dental provides exceptional service to more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each supported office is unique to its community and patients. Heartland Dental is founded by a doctor for doctors and is committed to supporting dentists and their teams as they deliver the highest quality dental care and experiences.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.