Practice Manager New Baltimore, MD

SOL Mental Health; Baltimore, Northern (MD, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) with match

PTO + 10 paid holidays

Employee Assistance Program (EAP)

Disability insurance (short & long‑rem

Long-term disability

Life insurance

Job summary

SOL Mental Health is seeking a Practice Manager to lead the operational and business functions across its practices. You will ensure smooth day-to-day operations while building a high-performing team and partnering with clinical leaders to support exceptional mental health care.

The role focuses on implementing organizational initiatives, driving team performance, and managing practice operations with a data-driven approach. Strong leadership and communication are essential.

Qualifications

• 3+ years of experience in healthcare practice management.
• Bachelor's degree strongly preferred; healthcare administration background preferred.
• Demonstrated success in team leadership and development.
• Strong organizational and communication skills.
• Proven ability to manage financial and operational metrics.
• Experience with healthcare electronic health records, practice management, and scheduling systems.

Responsibilities

• Lead operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations.
• Supervise non-clinical Care Team Members and partner with clinical leaders.
• Align clinical and operational priorities with Therapy Supervisors.
• Drive patient access, flow, and experience with standardized workflows.
• Optimize scheduling, provider productivity, and clinician collaboration.
• Improve key performance metrics: new patient conversion, retention, no-show/cancellation rates.
• Oversee front desk operations, patient communication, and self-pay collections.
• Manage practice-level financial and operational performance including budget and data-driven decisions.
• Coach and develop the administrative care team, including hiring and training.
• Ensure regulatory compliance while driving quality improvement and collaboration.

Skills

Healthcare admin

Team leadership

Organizational skills

Communication skills

Financial metrics

EHR / Practice management

Education

Bachelor's degree

Healthcare administration

Tools

EHR systems

Practice management software

Scheduling systems

Job description

We’reredefiningwhat’spossible in mental health care—starting with you .

• $75,000 - $90,000 (Base + Bonus)
• 401(k) with match
• PTO + 10 paid holidays
• Employee Assistance Program (EAP)
• Short & long-term disability
• Life insurance

What You Bring

• 3+ years of experience in healthcare practice management
• Bachelor's degree strongly preferred; healthcare administration background preferred
• Demonstrated success in team leadership and development
• Strong organizational and communication skills
• Proven ability to manage financial and operational metrics
• Experience with healthcareelectronic health records,practice management, and schedulingsystems
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times

What You’ll Do

The Practice Manager leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders tolead assigned Care Centers.

• Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges
• Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle
• Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes
• Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates
• Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance
• Lead practice-level financial and operational performance, including budget management and use of data to drive decisions
• Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management
• Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration

Our Culture

How we show up for each other and our patients:

We Lead with Heart
We Look for the Good
We Strengthen Each Other
We Strive for Excellence
We Break New Ground

Commitment to Inclusion

We’recommitted to building a diverse, inclusive workplace where everyone feels valued and supported.

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