Practice Manager - Managed Services

Baker Tilly Advisory Group, LP; Frisco (TX); On-site; USD 92,000 - 186,000; Full time

Job summary

Baker Tilly Advisory Group, LP seeks a Practice Management Manager to drive operational excellence across the assigned service line. You will partner with ESO teams to implement processes, optimize workflows, and support strategic initiatives.

Responsibilities include coordinating initiatives, improving efficiency, enabling change adoption, and supporting leadership with reporting and communications to promote alignment and growth.

Qualifications

• Bachelor's degree preferred or 9 years of relevant experience in lieu of 5 years in operations or practice management.
• Minimum of two years experience in a professional services or consulting environment preferred.
• Strong analytical, organizational, problem solving, and change management skills.
• Proven ability to collaborate across multiple teams and leadership levels.
• Capability to manage multiple priorities in a fast-paced environment.
• Experience interpreting operational and financial reporting to support decisions.

Responsibilities

• Drive operational enablement by standardizing processes, tools, and operating models.
• Coordinate execution of initiatives, ensuring timely delivery and risk mitigation.
• Support change adoption and adherence to internal controls and policies.
• Develop materials and communications for governance and leadership reviews.
• Partner with Finance, Resource Management, Talent Management, and IT to improve efficiency.

Skills

Analytical skills

Organizational skills

Problem solving

Project management

Change management

Communication skills

Time management

Interpersonal skills

Education

Bachelor's degree in Accounting, Finance, Business Administration, Management, or related field

Tools

Power BI

Microsoft Excel

PowerPoint

Word

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Job Description

The Practice Management Manager plays a critical role in enabling operational excellence across their assigned service line by driving process efficiency, supporting change adoption, and ensuring consistent execution of strategic and operational initiatives. This role partners with leadership and Enterprise Solutions & Operations (ESO) teams to drive operational excellence, scalable growth, and continuous improvement.

Operational Enablement & Process Optimization

Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards. Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives. Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption. Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes). Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk. Assist in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.

Strategic Projects & Change Management

Support implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice. Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives. Coordinate and cascade firm, service line, and practice communications to promote alignment, transparency, and engagement. Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization. Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities. Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities.

Financial & Business Operations Support

Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications. Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision-making. Monitor project quality and engagement lifecycle compliance requirements, including Accounts Receivable (AR), Work in Process (WIP), engagement documentation, contracting, and related operational processes. Support expense management activities related to employees, subcontractors, vendors, software, and subscriptions. Respond to operational and financial risks, trends, and outliers through follow-up coordination, analysis, and issue resolution support. Consolidate operational insights and reporting to support business health monitoring and leadership decision‑making. Resource Management, Recruiting & Team Support Partner with Resource Management and leadership to support staffing alignment and operational readiness. Review business pipeline reporting and identify potential staffing constraints, resource gaps, or operational risks. Support recruiting priorities based on business strategy, staffing demand, growth projections, and skillset needs. Coordinate onboarding activities for new team members, including experienced hires, campus hires, and team members joining through acquisition activity. Support integration and stabilization efforts related to operational transitions and newly integrated teams. Maintain awareness of team member skills, experiences, and career goals to help support staffing alignment and business needs. Support execution of training, onboarding, and continuing professional education (CPE) initiatives.

The successful candidate will have:

• Bachelor's degree in Accounting, Finance, Business Administration, Management, or a related field preferred or 9 years of relevant experience in lieu of5 years of operations or practice management experience required
• Minimum of two (2) years of experience within a professional services or consulting environment preferred
• Demonstrated analytical, organizational, problem solving, project management, and change management skills
• Strong written and verbal communication skills with the ability to collaborate effectively across multiple teams and leadership levels
• Ability to manage multiple priorities and operational initiatives in a fast‑paced, deadline‑driven environment
• Demonstrated ability to drive accountability, operational execution, and continuous improvement initiatives
• Strong interpersonal skills and ability to build collaborative relationships across the organization
• Experience interpreting operational and financial reporting to support business decisions and operational planning
• Self‑starter with strong initiative, sound judgment, and the ability to work independently when needed
• Demonstrated professionalism, integrity, and discretion in handling confidential and sensitive information
• Demonstrated technical proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, and reporting platforms such as Power BI
• Ability to work 45 or more hours per week as needed
• Ability to travel; potentially up 15%

Pay Range

The national pay range range is: $92,000 - $186,000

Eligibility and Other

All internal candidates are eligible for consideration regardless of location