Practice Manager II

Socket.dev; Gastonia (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Kintegra Health is seeking a Practice Manager II to lead a physician network office and collaborate with in-house service lines. The role responsibilities include supervising staff, managing operations, and ensuring financial viability at a busy clinical site.

The position requires a high school diploma with 3–5 years in clinical management or equivalent, strong leadership, and experience in ambulatory care. Candidates should be able to work across departments and maintain confidential records.

Qualifications

• High school diploma required; bachelor’s degree in related field with 3–5 years’ related experience or equivalent.
• 1+ years’ physician practice management experience; 3 years supervisory experience; 3 years ambulatory care experience.

Responsibilities

• Ensure day-to-day business is handled according to office and medical guidelines.
• Develop and maintain relationships with health center departments and external partners.
• Hire, train, supervise, evaluate and discipline staff.
• Manage staff schedules and coverage.
• Monitor provider schedules and daily patient flow.
• Receive and resolve patient complaints.
• Maintain inventory and procure supplies.
• Maintain updated records (OSHA, CDC, etc.).
• Participate in quality improvement activities.
• Triage patients.

Skills

Leadership

Staff supervision

Operations management

Communication

Facility management

Conflict resolution

Education

Bachelor's degree in related field

High school diploma

Tools

Medical office software

Job description

Job Information

Title:Practice Manager II

Department:Administration

Status:Salaried

Position Classification/Category:Managerial

Location:Clinical Site (Varies)

Reports To:Director of Medical Practice Operations/Area Practice Administrator

Direct Reports:Clinic Staff

Summary of Position:

• Manages a physician network office of 3-4 health care providers at one site or 2-3 healthcare providers in two sites. Other elements of consideration include: collaboration with supportive in-house service lines (e.g. pharmacy and specialty care) and community liaison activities.
• Maintains responsibility of the overall leadership and operations of the assigned practice.
• Communicates daily with physicians, mid-level providers, supervisors, staff and other Kintegra Health entities, as appropriate in order to develop and maintain effective relationships.
• Manages facility by improving utilization and maintaining operational efficiency.
• Supervises and recruits all clerical and clinical personnel. Managed staff, assign duties, and determine work schedules.
• Ensures staff are trained in their job functions and when new regulations and requirements are established.
• Manages financial goals effectively to promote financial viability of the practice
• Oversees and manages all clinical related inventory, including but not limited to, medical supplies, equipment, linens and clerical supplies.
• Maintains records and coordinates repairs as appropriate through maintenance of property management.

Education:High school diploma required. Bachelor’s degree in related field, three to five years’ related experience, including clinical management and/or training; or equivalent combination of education and experience.

Experience:One or more years’ experience in physician practice management. Three years of supervisory experience. Three years of ambulatory care experience.

Certification(s):None

Minimum Qualifications:Must be able to sit, stand and walk for long periods of time. Able to read and understand the English language. Able to effectively maintain confidentiality of records and communicate with all levels of personnel. Knowledge and understanding of Age-Specific Care. Familiarity with Quality Improvement activities. Experience in out-patient care. Current Basic Life Support certification.

Additional skills required:Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred:Proficient in use of all computer software utilized in practice

Key Responsibilities (10-Core)

1. Ensure day-to-day business is handled according to office and medical guidelines.
2. Develop and maintain effective working relationships and communication with health center departments/staff such as but not limited to Medical/Dental Director, Senior Management, Director of Nursing, Business Office, Information Support, Quality Improvement, Risk Management, Pharmacy, Behavioral Health, Diabetes Case Management, HIV Case Management, Specialty Care.
3. Hire, train, supervise, evaluate and discipline staff.
4. Develop and maintain effective working relationships and communication with external organizations, community partners, vendors, etc.
5. Manage staff schedules and coverage.
6. Monitor provider schedules and daily patient flow.
7. Receive and resolve patient complaints.
8. Ensure supplies and purchases are adequate to support the provision of quality care in a fiscally responsible manner.
9. Represent the organization and practice site in the community in a positive manner.
10. Maintain updated records such as but not limited to OSHA, PHS, CDC, PCMH, BCCCP.
11. Participate/support quality improvement and patient-centered medical home activities.
12. Monitor and submit payroll timely.
13. Triage patients.
14. And other duties as assigned

Kintegra Health Core Requirements

1. Patient First– An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame –Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty –Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility –Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive –Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we service.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.