Practice Manager I

1106 Portercare Adventist Health System; San Antonio (TX); On-site; USD 63,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B retirement plan

Parental Leave

Career Development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking a seasoned office manager to lead multiple physician practices, ensuring cost-effective operations and high-quality patient care. You will oversee onboarding, credentialing, staffing, budgeting, and policy compliance across practices, while driving engagement and performance.

Responsibilities include hiring coordination, staff evaluations, and ensuring revenue cycle integrity. The role emphasizes collaboration with clinicians and adherence to regulations in a faith-based

Qualifications

• Knowledge of medical technology and terminology (Required)
• Knowledge of front office tasks and systems (Required)
• Knowledge of organization policies and procedures (Required)
• Skilled in customer service (Required)
• Skilled in interpersonal, oral, and written communication (Required)
• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) (Required)
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines (Required)
• Ability to develop and maintain positive working relationships with team members and other stakeholders/customers (Required)
• Ability to develop and implement strategic planning and management (Required)
• Some experience in finance and accounting skills with regards to the oversight of a departmental budget (Required)
• Knowledge of accounting systems, hospital and physician insurance billing and collecting (Required)
• Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations (Required)
• Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem-solving, and decision-making (Required)
• Management of multiple practices and effective revenue cycle management (Required)
• Limited proficiency in data analytics (Required)
• Electronic Health Record (EHR) superuser (Required)
• Ability to have or gain knowledge of population health management strategies (Required)
• Supervisory experience in a hospital or medical practice setting (Required)
• Ability to manage staff and operations to ensure delivery of optimal patient care (Required)

Responsibilities

• Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere.
• Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities.
• Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations.
• Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy.
• Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance.
• Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff.
• Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments.
• Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage.
• Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations.
• Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care.
• Proactively evaluates the effectiveness of programs and processes affecting teamwork.
• Provides oversight and is responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for "Clean Claim" processing.
• Performs other duties as assigned.

Skills

Medical terminology

Front office knowledge

Policy & procedures

Customer service

Interpersonal communication

MS Office

Task management

Relationship building

Strategic planning

Budget oversight

Billing & coding

EHR superuser

Staff supervision

Education

Bachelor's

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 425 S Cherry St City: Glendale State: Colorado Postal Code: 80246

Job Description:

Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere. Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities. Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations. Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy. Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance. Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff. Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments. Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage. Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations. Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care. Proactively evaluates the effectiveness of programs and processes affecting teamwork. Provides oversight and is responsible for practice revenue cycle management, including up‑front collections, correct use of modifiers, and physician coding for "Clean Claim" processing. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of medical technology and terminology [Required]


• Knowledge of front office tasks and systems [Required]


• Knowledge of organization policies and procedures [Required]


• Skilled in customer service [Required]


• Skilled in interpersonal, oral, and written communication [Required]


• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) [Required]


• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required]


• Ability to develop and maintain positive working relationships with team members and other stakeholders/customers [Required]


• Ability to develop and implement strategic planning and management [Required]


• Some experience in finance and accounting skills with regards to the oversight of a departmental budget [Required]


• Knowledge of accounting systems, hospital and physician insurance billing and collecting [Required]


• Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations [Required]


• Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem-solving, and decision-making [Required]


• Management of multiple practices and effective revenue cycle management [Required]


• Limited proficiency in data analytics [Required]


• Electronic Health Record (EHR) superuser [Required]


• Ability to have or gain knowledge of population health management strategies [Required]


• Supervisory experience in a hospital or medical practice setting [Required]


• Ability to manage staff and operations to ensure delivery of optimal patient care [Required]

Education:

• Bachelor's [Required]

Field of Study:

N/A

Work Experience:

• 2+ years of supervisory experience in a physician practice [Preferred]


• Billing and coding experience in a physician practice [Preferred]


• Patient care experience in a physician practice [Preferred]

Additional Information:

An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Bachelors degree AND no experience OR Associates degree AND 2+ years of experience OR High School Grad or Equivalent AND 4+ years of experience.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]


• Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $62,628.80 - $116,500.80

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.