Practice Manager I

UNC Health Wayne; Goldsboro (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

UNC Health is seeking a Practice Manager I to oversee a single physician practice location with up to five providers in Goldsboro, NC. You will manage daily operations, lead staff, and ensure quality, productivity, and compliance with HIPAA and safety standards.

Responsibilities include staffing, budgeting, scheduling, revenue cycle oversight, and coordination between physicians and management. A Bachelor’s degree with healthcare supervisory experience is required, with 40-hour weeks on-site.

Qualifications

• Bachelor’s degree in an appropriate field with 2 years of healthcare experience and 1 year of supervisory experience.
• If an Associate's degree: Six years of healthcare experience with 1 year supervisory experience.
• If high school or GED: Ten years of healthcare experience with 1 year supervisory experience.

Responsibilities

• Ensure compliance with organizational policies and procedures.
• Hire, train, develop, and evaluate staff performance and provide supervision.
• Plan, assign, and direct workflows; act as liaison between physicians, management, and departments.
• Participate in budgeting, scheduling, throughput, and staffing for the practice.
• Oversee revenue cycle, billing procedures, and financial audits.
• Identify trends; develop action plans for patient, staff, and physician satisfaction.
• Address facility, equipment, and safety issues; ensure HIPAA and safety compliance.
• Lead performance improvement activities and coordinate patient care quality initiatives.
• Demonstrate strong customer service and leadership in team settings.

Skills

Leadership

Supervisory experience

People management

Communication skills

Problem solving

Education

Bachelor's degree in Occupational Safety and Health, Industrial Hygiene, Safety Engineering or closely related field

Tools

Practice management software

EHR systems

MS Office suite (Word, Excel, PowerPoint, Outlook)

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Practice Manager I is responsible for the management of a single physician practice location with 5 or less providers. This role is responsible for managing all functions of the assigned physician practice(s) operated by UNC Health Care, including organization and planning of the services provided by the practice. The Practice Manager coordinates the smooth operation of the day-to-day activities, provides leadership, makes decisions, sets goals, and assures that quality, performance and production standards are maintained.

Responsibilities:

• 1. Ensures compliance with organizational policies and procedures.
• 2. Responsible for hiring, training, developing, and evaluating employee performance.
• 3. Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
• 4. Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
• 5. Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
• 6. Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
• 7. Responsible for resolution of facility management, equipment, and safety issues.
• 8. Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities.
• 9. Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work.

Other Information

Other information:

Education Requirements:

• Bachelor's degree in Occupational Safety and Health, Industrial Hygiene, Safety Engineering or closely related field.

Education may be substituted with relevant experience at a rate of two (2) years of experience for one (1) year of education. For example, a bachelor’s degree (4 years) may be met with 8 years of related experience, or a combination of both on a prorated basis.

Licensure/Certification Requirements:

• None required.

Professional Experience Requirements:

• Bachelor’s degree in an appropriate discipline. Two (2) years of experience in a healthcare setting, preferably a physician office or outpatient setting; One (1) year supervisory experience.
• If an Associate's degree: Six (6) years of experience in a healthcare setting, preferably in a physician office or outpatient setting; one (1) year supervisory experience.
• If high school or GED: Ten (10) years of experience in a healthcare setting, preferably in a physician office or outpatient setting; one (1) year supervisory experience.

Knowledge/Skills/and Abilities Requirements:

• Language Skills: Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, employees, and the general public.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Computer Skills: Ability to utilize practice management and EHR systems, Word, Excel, Power Point, and Outlook. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Urology at Goldsboro

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$23.24 - $33.41 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Goldsboro

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.