Practice Manager- Gastroenterology

2600 White Plains Hospital Medical Center; United States; On-site; USD 112,000 - 168,000; Full time

Job summary

White Plains Hospital Medical Center in White Plains, NY seeks a Practice Manager for WPHPA Gastro to oversee daily operations, staffing, and department budgets for its ambulatory care programs. The role emphasizes leadership, schedule oversight, and collaboration with Revenue Cycle, Quality, and service-excellence initiatives to maintain top performance and patient satisfaction.

The successful candidate will bring 5+ years in hospital-based ambulatory management, strong fiscal skills, and a

Qualifications

• High School diploma with 5+ years of relevant experience.
• Undergraduate degree preferred; Master’s degree preferred.
• Experience in hospital-based ambulatory settings required.
• Basic medical terminology and EMR/scheduling experience required.
• Strong leadership and budget management capabilities.

Responsibilities

• Understand and adhere to WPH Performance Standards and policies.
• Ensure scheduling, billing/collection and EMR processes function effectively.
• Develop teamwork, cross-training, and high staff engagement.
• Manage daily operations and fiscal aspects of the department.
• Collaborate with other departments and service groups as needed.

Skills

People management

Budgeting

Operations management

Education

High School diploma with 5+ years experience

Undergraduate degree (preferred)

Master’s degree in related field (preferred)

Hospital ambulatory experience

Basic medical terminology and EMR/E scheduling experience

Job description

Job Details

City/State: White Plains, New York

Department: WPHPA Gastro

Work Shift: Day

Work Days: MON-FRI

Scheduled Hours: 9 AM-5 PM

Hours Per Pay Period: 75

Pay Rate/Range: $111,942.48 to $167,892.08

Position Summary

The WPHPA Practice Manager supports and is responsible for the daily managerial operations of a single/multi-physician, single/multiple department (s) within White Plains Hospital Physician Associates. Coordinates administrative functions, plans and supports development of the department (s) and all related areas. Manages all non-clinical and clinical personnel, maintains accurate and current files on all department budgets, capital equipment requests and programs related to operational issues. Supports Revenue Cycle functions, Quality and Service Excellence initiatives.

Essential Functions and Responsibilities

• Understand and adheres to the WPH Performance Standards, Policies and Behaviors.


• Assures that practice registration, scheduling, visit closing, billing/collection and clinical information processes and systems are functioning effectively and on a timely basis.


• Maintains practice standards and adheres to quality goals and other performance criteria.


• Develops effective teamwork and communication among staff, assures appropriate levels of cross training and multi-tasking, and maintains high levels of staff participation.


• Determines work schedules, including holiday and vacation time.


• May coordinate activities, tools, etc. with other departments/practices and service groups, as necessary.


• Recommends personnel actions, including hiring and terminating, and prepares written performance evaluations.


• Establishes baseline standards for meeting performance goals and monitors and maintains work performance quality standards.


• May assign and/or schedule work, conducts on-the-job training and answer job-related questions.


• Ensures timely and accurate flow of information to staff and senior management.


• Also maintains effective communication with other hospital employees in related departments/practices, when necessary to ensure efficient departmental/practices operations.


• May coordinate department/practice activities with patient care and other services.


• Responds to department/practice related inquiries, address problems, take corrective action and refer unresolved matters to department/practice Manager or appropriate others as necessary.


• Management of daily operations & fiscal aspects of the department (s), make operational/administrative decisions.


• Demonstrates ability to manage Department/Division in a fiscally responsible manner.


• Collects information related to department/practice operations and assist in the preparation of summaries and reports as required.


• May gather data to aid in the creation of the departmental/practice budget.


• Coordinates and oversees the resources of multiple administrative disciplines/functions.


• Identify revenue cycle best practices and supports implementation within the department (s).


• Develops and maintains goals/practices to maintain a high level of Employee Engagement.


• Identify and maintains goals/practices to provide patients with exceptional experience.


• Coordinates and attends daily huddles.


• Develop policies and procedures to improve staff performance and operational efficiency.


• Collaborate and interface with other WPH hospital departments for marketing, communications, compliance, quality, patient satisfaction, etc.


• Maintains safety standards to ensure maximum protection for patients and staff.


• Attends and participates in departmental/practice meetings, as needed.


• Support customer service initiatives as well as interact with patients or others on customer service issues.


• Performs all other related duties as assigned.

Education & Experience Requirements

• High School diploma (required) with relevant 5+ years’ experience.


• Undergraduate degree (preferred), Master’s degree in related field preferred.


• Previous experience in hospital based ambulatory setting required.


• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience required.

Physical /Mental Demands/Requirements & Work Environment

• Ability to perform computer work for extensive periods of time.


• Occasionally move and/or transport of 15 to 20 pounds.


• Requires movement about the department frequently throughout the day.


• Ability to remain in stationary position for extended periods of time.


• May be exposed to chemicals necessary to perform required tasks.


• Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access).


• A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

White Plains Hospital Medical Center is an equal employment opportunity employer.

White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.