Practice Manager (FGP) Manhattan, Multispeciality

NYU Grossman School of Medicine; New York (NY); On-site; USD 70,000 - 116,000; Full time

Benefits offered by this job

Benefits and wellness package

Equal opportunity employer

Job summary

NYU Grossman School of Medicine is seeking a Practice Manager to provide administrative oversight of daily FGP and billing operations. You will supervise front desk, project coordinator and billing staff, recruit and train, and drive timely billing and revenue maximization, while collaborating with the Clinical Divisional Administrator on policies and new processes.

The role involves developing reporting mechanisms, monitoring government and third-party reimbursement, and ensuring compliance

Qualifications

• Bachelor's degree (Masters preferred) with 3–5 years of relevant work experience or equivalent training.
• Ability to work in a fast paced multi-physician practice environment.
• Good communication, interpersonal and computer skills.
• Ability to develop and maintain effective working relationships with physicians, staff and patients.

Responsibilities

• Provide administrative oversight of daily FGP and billing operations.
• Oversee front desk supervisor, staff, project coordinator and biller, including recruiting, training and management.
• Ensure timely billing/collections and revenue maximization.
• Develop policies and procedures and monitor compliance with guidelines.
• Lead and participate in meetings, attest to performance, and prepare minutes.
• Train staff for front-desk, reception, and billing activities.
• Organize workflow and manage staff scheduling and coverage.
• Prepare and present monthly data reports and dashboards.

Skills

Communication

Interpersonal skills

Computer skills

Fast-paced environment

Education

Bachelor's degree

Master's degree preferred

Job description

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Practice Manager.

In this role, the successful candidate provides administrative oversight of daily FGP and billing operations. Oversees front desk supervisor, staff, project coordinator and biller, including recruiting, training, and management. Ensure timely billing/collections and revenue maximization, chiefly by standardizing charge submission process, as well as effectively supervising front end and back-end staff. In addition, in conjunction with the Clinical Divisional Administrator, develops policies and procedures, implements new processes (help to establish annual goals, revenue targets, and training/education programs; monitor government and third party reimbursement; develop and implement reporting mechanisms) and monitors compliance to established guidelines.

Job Responsibilities:

• Responsible for oversight of the revenue cycle process for physician billing.
• May be asked to perform other varied functions.
• Meets or exceeds internal standards for accuracy and timeliness in charge documentation preparation and submission.
• Recognizes routine problems and recommends suggestions, ideas and solutions.
• Attends meetings, prepares minutes and participates on committees as requested.
• Participates in on-going training/development/monitoring of staff by the office.
• Assists in training office personnel for front-desk, reception, and billing activities.
• Uses standard office equipment, makes copies and collates as needed.
• Organizes, prioritizes and expedites own workflow and uses independent judgment.
• Compiles daily statistical data as requested and reports data monthly to appropriate parties.
• Maintains accurate, well-organized, up to date files for retrieval of needed documentation.
• Receives, compiles, classifies, reconciles and consolidates data from varied sources.
• Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice.
• Performs other general administrative duties as needed to support practice operations.
• Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adherence to faculty practice standards.
• Plans, coordinates and schedules the interrelated activities of the practice office
• Ensures appropriate cross-training and cross-coverage for all practice administrative activities.
• Trains staff according to specific job responsibilities and expectations.
• Establishes office procedures and communicates responsibilities and expected performance to staff.
• Authorizes attendance, schedules, and sick time changes.
• Resolves employee issues and addresses procedure and performance related issues.
• Evaluate employee performance.
• Meets routinely with project coordinator and billing coordinator to review current tasks and assignments. Assists in establishing priorities, and allocating resources as needed to support operations.
• Responsible for the daily management and operations of the FGP staff. Directly supervises FGP Supervisor, Project coordinator and Billing Coordinator.
• Help to identify and quantify operational deficiencies that may be adversely impacting physician billing ie IT systems issues, process issues (registration, clinical/operational staff on the floor), insurance payments etc. Assist in finding solutions to these issues.
• Assist in the implementation of new charge capture technology to the practice. Work with appropriate people to address physician concerns, operational and IT issues.
• Attend physician billing meetings, as needed. Assist project coordinator in meeting preparation including review of billing reports and presenting ad hoc analysis.
• Develop dashboard to track these indicators and conduct routine meetings with the staff to discuss the results of these indicators and redirect staff efforts as needed.
• Monitor weekly charge submission volume, weekly charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc.
• Direct the review and documentation of the charge submission process, determine best processes, and implement uniformly. Develop training manual to document the process.

Additional Position Specific Responsibilities:

Will oversee Pulmonary admin staff and provider onboarding at other practices beyond E 41st. (7R & White building)

Minimum Qualifications:

The credentials normally associated with this position include a Bachelor's degree (Masters preferred) with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experience. Ability to work in a fast paced multi-physician practice environment.

Good communication, interpersonal and computer skills

Ability to develop and maintain effective working relationships with physicians, staff and patients.

Preferred Qualifications:

Experience in a hospital/ambulatory practice management, experience overseeing management and clerical staff, any pulmonary experience would be preferred but not required.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $70,481.61 - $115,669.01 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here