Practice Manager

TOTAL VISION LLC; San Francisco (CA); On-site; USD 69,000 - 75,000; Full time

Job summary

Total Vision LLC in San Francisco is seeking a site operations professional to manage the eye-care practice operations, ensuring quality, compliance and efficient workflows while supporting revenue growth.

You will lead a 4+ person team, optimize patient flow, train staff, run daily huddles, and collaborate with finance, marketing and training to deliver an exceptional patient experience and robust performance.

Qualifications

• Experience with running operations of a site, preferably in healthcare or related patient care services.
• Proficient in Microsoft Word and Excel.
• Detail oriented with strong written and verbal communication.
• Strong EQ to manage doctor and employee relations.
• Direct patient care experience; optician license or optical experience preferred.

Responsibilities

• Drive quality and improvement to meet or exceed KPIs.
• Transfer knowledge to improve sales and business results in eye-care practice.
• Lead initiatives to increase revenue, efficiency, and reduce expenses.
• Host daily huddles and weekly team meetings.
• Develop staff schedules and patient flow; supervise 4+ employees.

Skills

Site operations

Healthcare experience

MS Word & Excel

Detail oriented

Emotional intelligence

Communication skills

Staff coaching

Patient care experience

Education

High school diploma

Job description

Job Details

Location: TV Financial District - San Francisco, CA 94108
Position Type: Full Time - Salary
Education Level: High School
Salary Range: $33.00 - $36.05
Travel Percentage: Negligible

Responsibilities

• Drive quality and improvement to meet or exceed all key performance indicators.
• Demonstrate comprehensive knowledge of the eye‑care practice operations, processes, policies and the capability to transfer knowledge to produce superior sales and business results.
• Drive performance through focus on key company initiatives; partnering with team members to improve patient journey resulting in increased revenue, increasing efficiencies, and reducing practice expenses.
• Exhibit strong business acumen centered on continual improvement and execution of best practices for growth.
• Host daily huddles and weekly team meetings to celebrate successes and address areas of opportunity.
• Follow workforce management guidelines to develop staff schedules and patient flow for the site.
• Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and accountability.
• Build talent within practice in partnership with Managing Doctor; coach team members through regular weekly 1‑on‑1 discussions, create development plans, utilize progressive discipline process when necessary.
• Perform administrative duties to include cash, payroll, inventory management, technical application and understanding.
• Interface with the support center and department leads to ensure site resources are being deployed effectively from finance, operations, marketing, and training perspective.
• Look for innovative ways to improve patient pain points and the overall patient experience.
• All other duties as assigned.

Supervisory Responsibilities

Manages 4+ employees and is responsible for the overall direction, coordination, and evaluation of these team members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Skills / Abilities

• Experience with running operations of a site, preferably in healthcare or related patient care services field.
• Microsoft Word and Excel proficient.
• Detail oriented with effective communication skills, both written and verbal.
• Strong EQ skills – ability to manage both doctor and employee relations.
• Direct patient care experience required, optician license or optical experience preferred.

Education / Experience

High school diploma or two years related experience or training, or equivalent combination of education and experience.

Physical Requirements

• Hearing: perception of sounds at normal speaking levels with or without correction.
• Hand dexterity and eye‑hand coordination critical.
• Lifting: up to 20 pounds occasionally, up to 10 pounds frequently, or negligible amount continuously.
• Sitting: must be able to sit for long periods of time.
• Standing: particularly for sustained periods of time.
• Talking: express or exchange ideas by means of the spoken word, conveying detailed or important spoken instructions accurately or quickly.
• Travel: as needed between practices.
• Visual acuity: determine accuracy, neatness, and thoroughness of work; must be able to read a computer screen for long periods.
• Walking: move about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.

Equal Opportunity Employer

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.