Practice Manager

National Veterinary Associates; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid time off

Job summary

National Veterinary Associates' San Antonio Equine Hospital is seeking a Practice Manager to lead daily operations, drive profitability, and deliver outstanding client care in a fast-paced equine veterinary setting.

You will partner with the Managing Veterinarian and hospital leaders to implement strategic initiatives, recruit and develop staff, and optimize workflows, ensuring top-notch patient care and service excellence on site.

Qualifications

• A bachelor’s degree in business or related field is preferred.
• 3-5 years of experience in a managerial role, including customer service experience.
• Previous veterinary practice management, healthcare management, or related leadership experience required.
• Strong organizational, communication, and problem-solving skills.
• Experience leading and developing teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong business and operational acumen.
• Experience with equine veterinary medicine or understanding of the equine industry preferred.

Responsibilities

• Oversee daily hospital operations and workflow
• Lead, support, and develop the hospital's administrative and support teams
• Partner with veterinarians and hospital leadership on operational priorities and strategic initiatives
• Support recruiting, onboarding, training, scheduling, and employee development
• Foster a positive, collaborative, and accountable team culture
• Monitor practice performance, financial metrics, and operational efficiencies
• Help develop and implement policies, procedures, and processes that support continued growth
• Maintain a strong focus on client satisfaction and service excellence
• Coordinate hospital resources, equipment, inventory, and vendor relationships
• Ensure compliance with applicable policies, regulations, and hospital standards
• Implement new technologies and initiatives to improve operational efficiency

Skills

Leadership

Communication

Organizational skills

Problem solving

Team development

Customer service

Multi-tasking

Strategic thinking

Education

Bachelor's degree in business or related field

Job description

We are seeking a Practice Manager to join our thriving team! The ideal candidate is a people-focused leader and strategic problem solver who thrives in a fast-paced environment and understands the unique demands of a busy equine veterinary practice.

San Antonio Equine Hospital is a dynamic primary care and referral hospital serving South Central Texas. We offer advanced diagnostics and treatments including sports medicine, 24/7 emergency services, radiography and ultrasound, advanced reproduction with embryo transfer and foaling out, wellness and preventative care, and more.

Position Overview:

As a Practice Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. You will function as an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

• Oversee daily hospital operations and workflow
• Lead, support, and develop the hospital's administrative and support teams
• Partner with veterinarians and hospital leadership on operational priorities and strategic initiatives
• Support recruiting, onboarding, training, scheduling, and employee development
• Foster a positive, collaborative, and accountable team culture
• Monitor practice performance, financial metrics, and operational efficiencies
• Help develop and implement policies, procedures, and processes that support continued growth
• Maintain a strong focus on client satisfaction and service excellence
• Coordinate hospital resources, equipment, inventory, and vendor relationships
• Ensure compliance with applicable policies, regulations, and hospital standards
• Implement new technologies and initiatives to improve operational efficiency

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Previous veterinary practice management, healthcare management, or related leadership experience required
• Strong organizational, communication, and problem-solving skills
• Experience leading and developing teams
• A demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong business and operational acumen
• Experience with equine veterinary medicine or a strong understanding of the equine industry preferred

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

All job opportunities and applications are hosted on our official careers site: careers.nva.com

There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.