Practice Manager

High Point & Affiliated Organizations; New Bedford (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

High Point & Affiliated Organizations in New Bedford, MA is seeking an experienced outpatient services administrator to coordinate schedules for medical and psychiatric providers, manage payroll processes, and supervise staff.

The role emphasizes collaboration with the Chief of Psychiatry, effective problem-solving, and ensuring seamless call center operations and accurate clinical documentation.

Qualifications

• Knowledgeable about chemical dependence and psychiatric illness.
• Office management experience, including scheduling and provider management.
• Associate or Bachelor’s degree.

Responsibilities

• Managing outpatient medical and psychiatric provider schedules, including time-off approvals.
• On-Call Psychiatric Practitioner Schedule management.
• Payroll processing for practitioners, including timecards and on-call time.
• Manage practitioner schedules in the EHR scheduler, including time-off requests.
• Data management of On-Call documentation, volume monitoring and payroll reports.
• Productivity report monitoring (monthly/quarterly).
• Support outpatient billing with note corrections as needed.
• Lead staff meetings with Chief of Psychiatry and address performance concerns.
• Outpatient Call Center / Services management.
• Recruitment, training, and support of call center staff.

Skills

Chemical dependence and psychiatric-lp

Office management

Scheduling

Education

Associate or Bachelor’s degree

Job description

Requirements

• Present as courteous and professional at all times
• Excellent verbal and written communication skills
• Ability to organize ideas in a logical and clear fashion
• Ability to work with others in a cooperative and collaborative manner
• Understanding of the relationship between substance use and mental health issues and/or self‑help programs
• Understanding of boundaries and ethics
• Compliance with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations
• Ability to work with the alcoholic/chemical dependent population as well as the mental health population
• Ability to facilitate educational training programs for the staff
• Participates in the development and annual review of medical policies and procedures
• Excellent analytical and problem‑solving skills
• Computer literacy and knowledge of electronic health record systems
• Good leadership, motivation, training and goal‑setting skills
• Organization, multi‑tasking, and time‑management skills

Duties and Responsibilities

• Managing outpatient medical and all psychiatric provider schedules for outpatient and inpatient services, including approval requests for days off, vacation requests, and call‑out coverage
• On‑Call Psychiatric Practitioner Schedule management
• Payroll processing for identified practitioners, including timecards for scheduled hours, per diem pick‑up forms, and On‑Call timecard management
• Management of practitioner schedules in the EHR scheduler with available hours, changes, and time‑off requests
• Data management of On‑Call documentation, monitoring volume, services, and reports for payroll
• Productivity report monitoring (monthly/quarterly aggregations)
• Monitoring reports to support outpatient practitioner billing (note corrections, notes in draft)
• Participation in scheduled practitioner supervision/staff meetings with the Chief of Psychiatry, as requested
• Collaboration with the Chief of Psychiatry to address performance‑related concerns
• Duties as assigned by the supervisor
• Outpatient Call Center / Outpatient Services management
• Project management of the Just‑In‑Time model and monitoring of access
• Monitoring Call Log and Elevate reports to ensure staffing meets call volume
• Recruitment, training, and support of staff for the outpatient call center
• Creating workflows, training documents, and service information as needed
• Supporting the call center by answering phones, scheduling appointments, and providing service coverage as needed
• Coordinating between the outpatient call center and identified outpatient services/program leadership to ensure communication and effective problem‑solving
• Monitoring missed‑visit reports, return‑appointment reports, and outreach to ensure patient coordination
• Monitoring the Event Notification system to coordinate notifications to programs
• Chairing and attending monthly provider/health service committees, OP/Community‑Based Standards, and other committees as assigned
• Assisting in the enhancement of professional growth through staff meetings, case conferences, and in‑service trainings
• Responsible for continued education in the field of substance abuse, mental health, and related courses
• Attendance at quarterly ACCS Human Rights Committee as third‑party reviewer
• Other duties as assigned

Qualifications

• Knowledgeable in the field of chemical dependence and psychiatric illness
• Office management experience, including scheduling and provider management
• Associate or Bachelor’s degree