Practice Manager

Lap of Love

Lutz, Northern (FL, KY)

Hybrid

USD 57,000 - 59,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Dental & vision

Retirement plan

Paid time off

Bereavement leave

Parental leave

Lifestyle Spending Account

Life insurance

Disability insurance

Training & development

Pet discount & pet insurance

Job summary

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, is seeking a dynamic Practice Manager to support its Practice Operations team. This role focuses on fostering strong relationships with Associate Veterinarians and ensuring smooth day‑to‑day operations so doctors can concentrate on clinical excellence in end‑of‑life care at home.

You will blend empathetic listening with conflict resolution, coordinate schedules, and drive collaboration to uphold operational standards and client service.

Qualifications

Associates degree, or equivalent experience in business administration, management, leadership, or administrative processes required.
Bachelor’s degree, or equivalent experience preferred.
Previous experience in clinical veterinary medicine, practice management, veterinary operations management, or similar role preferred.

Responsibilities

Foster strong, enduring relationships with veterinarians to support satisfaction.
Be primary contact for an average of 20 veterinarians (≈8 doctors on-call per day).
Oversee calendars, manage doctor schedules, and approve PTO requests.
Ensure exceptional service by monitoring appointments and addressing client concerns with empathy.
Coordinate with Crematory Relationship Administrator for high-quality care for families.
Report updates or SOP suggestions to Senior Practice Managers.
Collaborate cross‑functionally to provide front‑line support to doctors.
Update departmental metrics.

Skills

Relationship building

Client service

Communication

Problem solving

Team collaboration

Education

Associates degree or equivalent

Bachelor’s degree preferred

Tools

Zoom

Trello

Office 365

Sunshine

Google Suite

Job description

Schedule: Monday - Friday, 8:00 AM - 5:00 PM CT (9:00 AM - 6:00 PM ET)

Classification: Full Time - Exempt

Location: Remote

Salary: $57,000 - $59,000

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Practice Manager to support Lap of Love’s Practice Operations department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by fostering meaningful relationships and a supportive work environment for our Associate Veterinarians. This enables our doctors to concentrate on the clinical and technical aspects of providing exceptional end-of-life care. Practice Managers ensure seamless operations in each market area by offering dedicated support to the doctors they serve. They tactfully blend empathetic listening with conflict resolution in internal and client interactions; handle schedules, calendars, and other logistics; and engage in professional cross‑functional collaboration to ensure synergy between the Practice Operations department and the rest of the organization. Through their commitment to maintaining smooth operations and communication, Lap of Love’s Practice Management team reinforces the culture and reputational excellence that built our brand for current and incoming veterinarians.

Join us in our mission to provide compassionate end-of-life care for pets and support for their families. Together, we can make a meaningful difference in the lives of animals and the people who love them.

Essential Functions and Responsibilities:

Foster strong, enduring relationships with veterinarians, encouraging their professional and personal satisfaction in their roles
Primary point of contact for an average of 20 veterinarians (equating to approximately 8 doctors on-call per day)
Oversee and prioritize calendars, manage doctor schedules, and approve PTO requests
Ensure exceptional service by monitoring appointments, addressing and resolving client concerns, and managing escalations with empathy and efficiency (ex: accidents, injuries, unique client requests, and unusual circumstances)
Occasional partnership with Crematory Relationship Administrator and client to ensure the highest level of care and service for families
Report/present to the Senior Practice Managers any updates or suggestions for standard operating procedures (SOPs) to help ensure quality in operations
Engage in professional cross‑functional collaboration to ensure knowledge of systems and processes to appropriately provide front line support to doctors
Update departmental metrics

Experience, Education and Requirements:

Associates degree, or equivalent experience in business administration, management, leadership, or administrative processes required
Bachelor’s degree, or equivalent experience in business administration, management, leadership, or administrative processes preferred
Previous experience in clinical veterinary medicine, practice management, veterinary operations management, or similar role preferred
Commitment to excellence in client service
Dynamic problem‑solving skills
Confident, independent thinker and adaptable
Top notch oral and written communication skills
Ability to thrive in a fast-paced environment
Excellent follow‑up skills
High attention to detail and ability to adapt to new processes

Physical and Other Job Requirements:

Able to sit for prolonged periods of time of up to 8 hours per day
Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing
Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
Able to multitask using multiple computer tabs/platforms while engaging in conversation
Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records
Able to quickly learn custom software and other programs, such as Zoom, Trello, Office 365, Sunshine, and Google Suite
Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms
Access to reliable and secure internet
Maintain confidentiality of all patient, client, and business information
Comply with all applicable laws, regulations, policies, procedures, and guidelines

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.