Practice Manager

bmc; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Boston Medical Center in Boston is seeking a Practice Manager for the ENT department. The role oversees administrative and clinical support staff, develops and implements business plans, and ensures efficient, high-quality patient care across practices.

Key focus areas include revenue cycle oversight, scheduling optimization, inventory management, and collaboration with hospital leadership to align priorities and drive performance metrics.

Qualifications

• Experience supervising administrative and clinical support staff.
• Experience developing and implementing long- and short-range business plans.

Responsibilities

• Develop and implement long- and short-range business plans for practices.
• Analyze information and implement operational improvements.
• Monitor practice performance and prepare management reports.
• Oversee registration and billing processes within the department.
• Manage inventory and procure cost-effective supplies.
• Coordinate with leadership to optimize patient access and service delivery.

Job description

POSITION SUMMARY :

Provides administrative oversight, business management, and program development for one or more practices. Works effectively with providers and other staff to develop and implement common priorities and goals related to providing optimal service, maximizing operational efficiency, ensuring financial viability and rendering high quality health care services. Responsible for fostering a positive relationship with the patient population served (where applicable). Works in collaboration with the Medical Director(s) and other leadership in a matrix management team. Supervises all administrative and clinical support staff.

Position: Practice Manager

Department: ENT

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Works with the practices and the management team to develop and implement long and short-range business plans for practices . Meets regularly with the appropriate clinical and administrative leaders in each practice.
• Analyzes information, develops strategies to improve operations and enhance service delivery; implements changes in conjunction with the management team. Acts as the liaison with other hospital departments to resolve problems that interfere with the efficient operation of the practices.
• Ensure s the success of employee s through a full life cycle , providing support and set up of new clinical providers and staff.
• Develops practice performance standards in conjunction with the management team. Monitors practice performance regularly against those standards and prepares and implements steps to bring the practice into conformance with those standards. Develops management reports to measure provider productivity, assesses patient demand for services, determines patient satisfaction and otherwise evaluates the effectiveness of the practices' operations. Develops and implements cost-effective operational adjustments as appropriate to enhance practice efficiency.
• Responsible for practice related revenue cycle needs.
• Generates patient assignments as applicable.
• Controls purchase and distribution of supplies in the practices. Establishes and maintains inventory system of supplies. Works with providers and vendors to procure cost-effective purchases and provide inventory control.
• Attends management meetings and participates in other hospital committees as required .
• Calls, prepares agenda for, and participates in monthly meetings with all practice personnel, in consultation with the management team. Prepares follow-up work plans to items discussed at the practice meetings, and monitors completion of identified projects and tasks.
• Communicates BMC and/or practice priorities and essential information to staff on a regular basis.
• Maximizes the use of physical space by coordinating the use and assignment of practices' office and examination space.
• Creates and maintains the Policy and Procedure Manuals.

Customer Service

Ensures that practices provide service/care that meets or exceeds patient care standards.

Seeks patient feedback on service delivery for both providers and staff, taking immediate steps to respond to any complaints or indications of insufficient levels of service.

Ensures that staff responds promptly and appropriately to customer needs. Ensure that staff effectively communicates with customers to address needs and problems.

Ensures that staff maintains confidentiality for all patient interactions.

Patient Access

Develops and maintains the clinical coverage schedule.

Develops, monitors , and revises the practices' schedules to ensure efficient patient flow and access. Works closely with the appropriate leadership to adjust provider schedules to account for planned absences.

Reviews monthly statistical reports as applicable with information regarding numbers of patients scheduled for each practice, number of appointment no-shows, number of sessions cancelled by providers, etc. Prepares special and periodic reports for the management team. Develops and implements strategies to improve patient access, in collaboration with practices and hospital leadership.

Fiscal Management

Provides close oversight and supervision of the registration process within the department. Ensures that all staff is adequately trained and serves as the practices' expert with regard to registration and billing functions. Monitors staff adherence to practices' policies and procedures. Supervises the insurance eligibility verification process. Establishes controls to oversee the accuracy and completeness of information entered the patient information systems by clerical staff. Performs frequent quality audits; runs registration quality and duplicate registration reports a minimum of once per week and resolves errors immediately .

Ensures that all requirements for billing third party payers are met. Monitors production reports on a weekly basis to ensure charges submitted in accordance with organizational standards. Ensures compliance with corporate billing protocols