Practice Manager

Intermountain Healthcare Inc.; Bismarck (ND); On-site; USD 47,000 - 72,000; Full time

Job summary

Heights Clinic in Billings, MT is seeking a full-time leader to oversee ambulatory care operations, with accountability for customer service, HR, information systems, patient-focused care, quality, and financial management.

The role collaborates with hospital sites and physician leadership, manages daily staffing and scheduling, handles prior authorization and referrals, drives patient safety and quality initiatives, and supports budgeting and HR processes within Intermountain Health.

Qualifications

• High School Diploma or equivalent is required
• Two (2) years of supervisory-level experience is required
• Bachelor's degree may substitute for two years of the required experience
• Bachelor's degree in healthcare or related field is preferred
• Healthcare and/or Specialty Clinic experience (e.g., Cardiology, Neurology)

Responsibilities

• Collaborates with hospital care sites and physician leadership.
• Promotes effective working relationships to achieve goals and objectives.
• Addresses patient questions and billing concerns and ensures satisfactory resolutions.
• Creates and oversees daily work schedules including staffing and float coverage.
• Oversees schedule management to balance access, utilization, and continuity.
• Manages prior authorization and referral processes.
• Leads clinic team in problem solving related to patient safety, care, and service.
• Assists in development of capital planning and operating budgets.
• Manages HR functions including interviewing, orientation, education/training, performance evaluation, and policy development.
• Directs training of new employees and partners with clinic physician leadership.
• Promotes patient safety culture and compliance with regulations and policies.
• Partners with physicians on panel management and population health records.
• Promotes mission, vision, and values of Intermountain Health.

Job description

Heights Clinic

Full time

R183224

Job Description:

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.Scope

1. Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.

2. Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution.

3. Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.

4. Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.

5. Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.

6. Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronosrecords for employees.

7. Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.

8. Takes an active role in professional development of associates; developing leaders as appropriate.

9. Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

10. Partners with physicians around panel management. Maintains recordsregarding patient linking, population health, and care gap closure.

11. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

12. Performs other duties as assigned. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

13. Performs other duties as assigned.

Minimum Qualifications

Required

High School Diploma or equivalent is required

Two (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experience

Preferred

Bachelors degree in healthcare or related field is preferred

Healthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

2. Ability to work nights and/or weekends isrequired for identified positions

3. Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture

Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking

Location:

Heights Clinic

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!