Practice Innovation Specialist

Cooley AI; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Parental leave

Paid time off 21 days

Job summary

Cooley AI is seeking a Practice Innovation Specialist to join the Innovation team in New York. The role focuses on rollout, adoption, and success of practice-facing technologies to enhance client service and efficiency.

Responsibilities include drafting communications, creating training materials, and partnering with legal tech vendors while measuring impact and ROI. Strong project execution and customer-service orientation are required.

Qualifications

• 4+ years of directly applicable experience in legal service, product delivery, or adoption strategy.
• Bachelor’s degree required; advanced degree preferred.
• Proven ability to drive adoption of legal technology in a complex environment.

Responsibilities

• Develop and run a structured, data-driven innovation adoption framework across practice groups.
• Draft communications, user guides and training materials; gather feedback via surveys.
• Partner with legal tech vendors and internal teams on workflow requirements and testing.
• Support experiments, trials and pilots and manage logistics.
• Create digital resources, short instructional videos, and demos; drive user adoption.
• Answer lawyers’ questions and escalate complex inquiries to Innovation Counsel.
• Develop case studies and ROI narratives; coordinate with marketing for publication.
• All other duties as assigned or required.

Skills

Project management

Change management

Training development

Stakeholder communication

Customer success

Education

Bachelor’s degree

Advanced degree

Tools

Microsoft Office

iManage

Job description

Cooley AI is seeking a Practice Innovation Specialist to join the Innovation team.

About Cooley AI:

Cooley AI is the wholly-owned subsidiary of Cooley LLP. The frontier development arm of the leading technology law firm in the world. Our mission is to bring the best-in-class practices from the technology field into the legal domain to help lead our firm and the legal industry into the AI era. All employees of Cooley AI are employees of Cooley and are seconded to Cooley AI.

Position summary

As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law. The Practice Innovation Specialist is an execution-oriented role that will support the rollout, adoption, and success of practice-facing technologies, ensuring that lawyers not only have the best tools, but actually use them to deliver exceptional client service. Specific responsibilities include, but are not limited to, the following:

Position Responsibilities

• Develop and run a structured, data-driven innovation adoption framework that consistently drives engagement, measurable value, and efficiency across practice groups
• Contribute to innovation pilots, product launches, and go-to-market rollouts by drafting communications, creating user guides and training materials, tracking success metrics, and gathering user feedback through surveys and other proven channels
• Partner closely with legal tech vendors and internal teams with tool configuration by documenting workflow requirements, testing new features, logging issues, and communicating user feedback to ensure tools meet the needs of lawyers and clients
• Work hand-in-hand with Innovation Counsel and other teams to incubate ideas and scale winning solutions by supporting the execution and logistics of experiments, trials and pilots
• Promote new products and features by creating digital resources, recording short-form instructional videos, assisting with demos and office hours, and helping develop scalable training materials for lawyer and encourage user adoption
• Communicate with lawyers seeking guidance on practice-facing products, answering questions, directing users to appropriate resources. Escalate complex inquiries to Innovation Counsel or Product Support as needed
• Develop compelling case studies and success stories to articulate ROI and adoption wins by gathering data from successful implementations, facilitating stakeholder interviews, drafting narratives, and coordinating with marketing and communications for review and publication
• All other duties as assigned or required

Skills & experience

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• 4+ years of directly applicable experience (e.g., legal service, product delivery, change management, customer success, adoption strategy execution). Senior candidates considered with 5+ years experience.
• Demonstrated success driving adoption of legal technology or analogous enterprise tools in a complex environment
• Advanced knowledge of iworkflows and core needs of practicing lawyers

Preferred

• Bachelor’s degree
• Advanced degree in related disciplines
• Experience with law firm enterprise and practice-specific technologies, including AI products, contract analysis tools, transaction management products and external research databases

Competencies

• Strong project execution skills: structured planning, communication, stakeholder alignment, and a bias toward action
• Relentless focus on customer service and delighting users at scale
• Strong interpersonal and analytical skills
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Strong prioritization, creative problem-solving, attention to detail and time management skills
• Flexible and agile, ability to reprioritize with changes in the business
• High initiative, accountability, and ownership mindset; thrives in a fast-moving environment

Cooley LLP offers a competitive compensation and excellent benefits program. EOE.

The expected annual pay range for this position with a full-time schedule is $100,000 - $150,000. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.