Practice Engagement Coordinator

PSW; Honolulu (HI); On-site; USD 120,000 - 150,000; Full time

Job summary

Physicians of Southwest Washington (PSW) in Hawaii seeks a Practice Engagement Coordinator to partner with physician practices, clinics, and networks. The role assesses readiness for value-based care, supports transformation activities, and tracks progress toward improvement milestones.

The position requires a 4-year degree and 3–5 years in healthcare operations or practice transformation, with strong communication and relationship-building skills.

Qualifications

• Bachelor's degree in healthcare administration, nursing, public health, business, or related field.
• Three to five years of healthcare operations, provider relations, quality, population health, practice management, or practice transformation experience.
• Experience working directly with physicians and practice leadership.
• Strong facilitation and relationship-building skills.

Responsibilities

• Conduct organizational readiness assessments for participating provider organizations.
• Evaluate capabilities related to quality improvement, population health, care coordination, risk management, APC deployment, and value-based care.
• Identify operational, clinical, workflow, technology, and staffing gaps.
• Document findings and develop recommendations.
• Assist practices in prioritizing improvement opportunities.
• Support implementation of practice transformation initiatives.
• Assist providers in adopting best practices and standardized workflows.
• Facilitate improvement planning sessions and follow-up activities.
• Monitor implementation progress and remove barriers to success.

Skills

Team collaboration

Follow-through

Decision making

Relationship building

Communication skills

Organization

Time management

Problem solving

Multitasking

MS Office proficiency

Education

Bachelor's degree in healthcare administration, nursing, public health, business, or related field

Tools

MS Office (Word, Excel, Outlook)

Job description

• Location 1300 EVERGREEN PARK DR SW,OLYMPIA, WA, 98502-5509,United States
• Base Pay $120,000.00 - $150,000.00 / Year
• Employee Type Full Time Exempt
• Required Degree 4 Year Degree
• Manage Others No

Description

** Please note: This position is based on Oahu, Hawaii, and candidates must be located in or willing to relocate to Oahu. **

Summary / Objective

The Practice Engagement Coordinator partners with physician practices, clinics, provider organizations, and network leadership to assess readiness for value-based care, risk-bearing arrangements, population health initiatives, and practice transformation activities.

Essential Functions

Practice Readiness Assessments

• Conduct organizational readiness assessments for participating provider organizations.
• Evaluate capabilities related to quality improvement, population health, care coordination, risk management, APC deployment, and value-based care.
• Identify operational, clinical, workflow, technology, and staffing gaps.
• Document findings and develop recommendations.
• Assist practices in prioritizing improvement opportunities.

Practice Transformation Support

• Support implementation of practice transformation initiatives.
• Assist providers in adopting best practices and standardized workflows.
• Facilitate improvement planning sessions and follow-up activities.
• Monitor implementation progress and remove barriers to success.
• Support workflow redesign and care delivery improvement efforts.

Quality and Risk Readiness

• Support practice performance in quality, utilization and patient outcome measures.
• Assist organizations with risk-readiness activities.
• Support HCC documentation, preventive care, chronic disease management, and population health improvement efforts.
• Assist providers preparing for value-based contracts and downside-risk arrangements.
• Track readiness metrics and improvement outcomes.

Provider Engagement

• Build productive relationships with physicians, administrators, managers, and care teams.
• Serve as an ongoing point of contact for assigned organizations.
• Coordinate training, education, and communication activities.
• Support provider onboarding and participation within the CIN or transformation program.
• Facilitate meetings and provider workgroups.

Data and Reporting

• Collect, analyze, and validate assessment findings.
• Maintain readiness dashboards and tracking tools.
• Prepare reports and presentations for provider leaders and internal leadership.
• Monitor progress toward transformation goals and milestones.

Knowledge/Skills/Abilities

• Proactive team player, strong follow-through, quick decision-making abilities and ability to problem solve.
• Interpersonal skills, with the ability to build strong relationships at all levels.
• Strong communication skills (oral, written, presentation) with both external and internal customers.
• Strong organizational, time management and prioritization skills.
• Self-starter. Ability to prioritize given changing conditions and keep to projected schedules
• Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
• Set a positive example by displaying a pleasant, approachable demeanor and remaining friendly and courteous at all times.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook) including being able to effectively maintain written and computer records in accordance with regulatory agencies.

Requirements

Required Qualifications

• Bachelor's degree in healthcare administration, nursing, public health, business, or related field.
• Three to five years of healthcare operations, provider relations, quality, population health, practice management, or practice transformation experience.
• Experience working directly with physicians and practice leadership.
• Strong facilitation and relationship-building skills.
• Understanding of value-based care and population health principles.
• Experience with data analysis and performance improvement.

Preferred Education and/or Work Experience

• Experience in an ACO, CIN, IPA, MSO, FQHC, Medicare Advantage, or risk-bearing organization.
• Experience conducting operational or clinical assessments.
• Lean, Six Sigma, CPHQ, or related quality certification.
• Knowledge of APCM, AHEAD, MSSP, HEDIS, Stars, HCC, RAF, and risk-adjustment principles.
• Experience supporting quality improvement initiatives across multiple practices.

Required Certificates, Licenses and Registrations

• Valid driver’s license

Travel Requirements

• Travel may occasionally be required to attend training, conferences or meetings.

Program Funding and Employment Notice

This position supports Physicians of Southwest Washington's Hawaii Rural Health Transformation Program and related healthcare transformation initiatives. The position is funded through one or more state contracts, grants, and other program funding sources. While the organization currently anticipates a multi-year initiative, continued employment is contingent upon the availability of funding, continuation of contractual agreements, successful program performance, regulatory approvals, and ongoing business needs. Nothing in this job description, recruitment process, offer of employment, or subsequent employment relationship shall be construed as a guarantee of employment for any specific duration. Physicians of Southwest Washington reserves the right to modify program structure, organizational assignments, position responsibilities, staffing levels, and employment status if funding, contractual requirements, operational priorities, or business needs change.

*PSW does not typically hire at the top of the pay range *