Practice Director

ARC Health; Northern (KY); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

401(k) employer match

PTO & paid holidays

Medical, dental, vision insurance

HSA with employer contribution

FSA options

Life insurance & AD&D

Job summary

Silver Lake Psychology, an ARC Health partner, seeks a Practice Director to lead both administrative and clinical workflows across remote and travel-required locations. You will drive SOPs, KPI ownership, and cross-functional collaboration to ensure an exceptional patient experience, from intake to financial oversight.

This high-impact role emphasizes operational leadership, provider relations, staffing, and strategic planning in a dynamic healthcare environment with quarterly travel as needed.

Qualifications

• Bachelor's degree in healthcare administration, business, or related field.
• 3+ years of operations management experience in healthcare leadership.
• Experience leading multi-provider, high-revenue practices.

Responsibilities

• Own daily operations across administration, HR, IT, billing, and clinical support.
• Coordinate with providers to optimize patient flow and service delivery.
• Oversee budgeting, forecasting, and financial reporting for the practice.
• Develop, implement, and maintain SOPs for operational processes.
• Drive KPIs for efficiency, patient satisfaction, and compliance.

Skills

Operations management

HR administration

Provider relations

Budgeting

SOP development

KPI ownership

Cross-functional leadership

Financial oversight

Education

Bachelor's degree in healthcare administration

Master's degree preferred

Tools

EHR systems

Billing processes

Microsoft Office

Google Workspace

Job description

Fully Remote • Silver Lake Psychology - Remote

Location:Remote Opportunities Available with Quarterly Travel Required to San Diego, CA, Denver, CO, Nashville, TN, or Arlington, VA as required for business needs

Schedule:Monday-Friday 9:00 AM-5:00 PM PST (Applicants from any time zone are welcome, but working in PST time zone is required)

Compensation: $100,000-115,000 annually

Job Summary

We're looking for a dynamic leader to join our growing team as a Practice Director to support assigned practices which may include additional practices and states. In this pivotal role, you'll oversee both administrative and clinical workflows, championing high performance through SOP development, KPI ownership, and cross-functional collaboration. From new patient intake and scheduling to financial oversight and provider onboarding, you’ll ensure every part of the patient experience runs smoothly and efficiently. If you thrive in fast-paced environments and are passionate about operational excellence and team leadership, this is your opportunity to make a major impact.

Key Responsibilities

• Serve as a key partner in organizational strategy conversations, bringing practice-level insight to broader planning discussions.
• Translate strategic priorities into actionable plans and drive execution across the practice.
• Anticipate operational and market challenges proactively, rather than responding reactively to issues as they arise.
• Collaborate regularly with directors of other ARC Health practices to share learnings, align on shared initiatives, and support organization-wide consistency and growth.

Strategic Leadership

• Serve as a key partner in organizational strategy conversations, bringing practice-level insight to broader planning discussions.
• Translate strategic priorities into actionable plans and drive execution across the practice.
• Anticipate operational and market challenges proactively, rather than responding reactively to issues as they arise.
• Collaborate regularly with directors of other ARC Health practices to share learnings, align on shared initiatives, and support organization-wide consistency and growth.

Operational Leadership & Cross-Functional Management

• Own daily operations across administration, HR, IT, billing, and clinical support teams, ensuring the practice runs efficiently and effectively.
• Coordinate seamlessly with providers to ensure optimal patient flow, resource allocation, and service delivery.
• Maintain strong provider relations, addressing operational needs and supporting collaborative work environments.
• Partner with talent acquisition teams to ensure maintenance to targeted headcounts and consistency in hiring processes.
• Own the patient intake process, from initial inquiry to first appointment, ensuring efficiency, accuracy, and a positive patient experience.
• Monitor and optimize insurance verification and scheduling workflows.

Standard Operating Procedures (SOPs)

• Develop, implement, and maintain comprehensive SOPs for all operational processes.
• Train and hold staff accountable for consistent adherence to SOPs.
• Regularly audit and update SOPs to reflect best practices and compliance requirements.

Performance Oversight & Auditing

• Conduct performance audits for administrative and clinical support teams.
• Provide coaching, training, and performance improvement plans as needed.
• Own KPIs for operational efficiency, patient satisfaction, and compliance, and drive continuous improvement against practice-wide goals.
• Own budgeting, forecasting, and financial reporting for the practice.
• Partner with billing staff to ensure accurate claims submission, denial management, and optimal revenue cycle performance.
• Identify and implement cost-control strategies without compromising patient care quality.
• Drive the practice toward defined revenue and growth targets.

Compliance & Quality

• Ensure adherence to HIPAA, OSHA, payer requirements, and state regulations in which the practice operates.
• Maintain readiness for audits, inspections, and payer reviews.

Other duties as assigned.

• Compensation: Base annual salary between $100,000-115,000 paid bi-weekly, commensurate with experience, scope, and market location.
• Performance Incentive: Annual metrics-based performance bonus opportunities
• 401(k) retirement plan with employer match up to 4%
• Generous PTO & Paid Holidays
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources

Requirements

• Bachelor's degree in healthcare administration, business, or related field (Master's preferred).
• 3+ years of experience in operations management, HR administration, or healthcare leadership.
• 3+ years of progressive healthcare management experience, including leadership of multi-provider, high-revenue practices.
• Demonstrated experience contributing to and executing on organizational strategy, not solely operational management.
• Proven track record developing and implementing SOPs and performance monitoring systems.
• Demonstrated success in cross-functional leadership, provider relations, and financial oversight.
• In-depth understanding of EHR systems, billing processes, and regulatory compliance.
• Proficient with Microsoft Office Suite and Google Suite or similar software.
• Strong problem-solving skills and analytical mindset, with a proactive, forward-looking approach to practice management.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent time management skills and ability to meet deadlines.
• Ability to work with minimal supervision.
• Willingness to work on site with designated days at each practice office.
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

About Silver Lake Psychology:

Silver Lake Psychology is a therapist-owned private practice providing high-quality psychotherapy to children, adolescents, and high-functioning adults from diverse backgrounds. We prioritize meaningful therapist-client relationships through curated client matching, clinical autonomy, and a practice model that values quality care over volume.

Our therapists are supported through dedicated Clinical Support Coaches, active peer consultation groups, and a strong sense of community that includes collaboration, learning, and connection. With no non-compete clauses and a focus on helping clinicians grow thriving practices, Silver Lake Psychology offers a supportive, inclusive environment where therapists can do their best work and truly thrive.

Silver Lake Psychology is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Silver Lake Psychology is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Silver Lake Psychology is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [e-mail].