Practice Customer Engineer, Applied AI, Google Public Sector

Google; Washington (District of Columbia); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Sick time

Maternity leave

Holidays

Job summary

Google Cloud is seeking a Practice Customer Engineer for Applied AI to accelerate customer success. You will act as a technical lead for Conversational AI frameworks, bridging business needs and generative AI solutions while partnering with Sales to differentiate Google Cloud.

You will design architectures, engage with executives, and help customers move from proof-of-concept to production, ensuring scalable and resilient deployments across diverse industries.

Qualifications

• 10 years of experience designing cloud-native enterprise-grade architectures in customer-facing or support roles.
• Experience with Conversational AI, including designing conversational flows/agents and STT/TTS.

Responsibilities

• Build partner-specific, go-to-market solutions to reduce cycles and drive growth.
• Own the technical relationship with partners and guide pilots/POCs to adoption and deployment.
• Provide architectural guidance on integration strategies and enterprise platforms for Google Cloud solutions.

Skills

Cloud architecture design

Conversational AI

AI solutions & ML APIs

Stakeholder communication

Security clearance

Education

Bachelor's degree or equivalent practical experience

Tools

Java

C++

Python

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

The application window will be open until at least August 27, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Reston, VA, USA; Boulder, CO, USA; Sunnyvale, CA, USA; Washington D.C., DC, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with designing cloud-native enterprise-grade technical architecture in customer-facing or support roles.
• Experience with Conversational AI technologies, including designing conversational flows/agents and operating Speech-to-Text, Text-to-Speech (STT/TTS).
• Experience building or leveraging AI solutions, ML APIs, prompting, agent tooling, eval frameworks, and modern AI frameworks, and embedding into demos.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to obtain a Secret security clearance.

Preferred qualifications

• Experience with building conversational applications and integrating it with third-party tooling (e.g., CRM, ticketing, telephony platforms).
• Experience coding in Java, C++, or Python and vibe coding.
• Familiarity with large language models (LLMs), retrieval-augmented generation (RAG), machine learning templates, and document/image AI.
• Understanding of modern development methodologies and application performance tuning.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Practice Customer Engineer for Applied AI, you will accelerate Google Cloud’s success by providing technical expertise in Conversational Artificial Intelligence and customer experience. In this role, you will bridge the gap between business issues and highly technical Generative AI solutions. You will partner with Sales teams on high-stakes engagements as a subject matter expert to differentiate Google Cloud, and will be the lead architect for advanced Conversational AI frameworks to design resilient and scalable AI solutions. You will help customers design innovative architectures and solve customer experience issues using first-party Generative AI solutions. You are both a technical expert and a thought leader who will help enterprises navigate Conversational Artificial Intelligence and customer experience from proof-of-concept to production.

In this role, you will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales expertise, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google.

• Build partner specific, go-to-market solutions to reduce business cycles and drive partner business as measured through pipeline and business growth.
• Own the technical relationship with partners, empowering them to drive a successful pilot or proof of concept, support partners drive toward customer acceptance of the technical proposal, leading to an agreement, and work with partners during the migration phase to assure they have all the tools necessary to deliver a successful deployment.
• Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimize Google Cloud effectiveness.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.