Practice Coordinator-Thoracic Surgery/Surg Onc

St. Luke’s University Health Network; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Practice Operations Coordinator in Bethlehem, PA to oversee daily practice operations and enhance the patient experience.

This role collaborates with the Practice Operations leader to supervise workflows, ensure compliance, and support staff through onboarding and ongoing training. The ideal candidate has healthcare operations experience, strong communication, and a patient-centric mindset with a focus on quality and efficiency.

Qualifications

• Minimum of two or more years of health care experience required.
• Experience in a medical practice operations role preferred.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management

Responsibilities

• Coordinate operational and administrative tasks and liaise between providers, staff, and Access Center POD team members.
• Ensure daily operations and patient experience by supporting operational readiness and process improvements.
• Support onboarding for new hires and provide ongoing training and feedback.
• Assist with employee scheduling, supply inventory, and time management systems.
• Escalate and resolve operational, technologic, patient, and personnel issues as needed.

Skills

Health care operations

Communication

Time management

Customer service

Education

High School diploma or equivalent

Job description

The Practice Operations Coordinator works in collaboration with the Practice Operations leader on overseeing the daily operations of the practice ensuring the practice is operating efficiently by delivering quality standard of care and a positive patient experience outcome.**JOB** **DUTIES AND RESPONSIBILITIES:*** Coordinates various operational and administrative tasks (e.g., WQs, cash management, etc.) as well as acts as a liaison between providers, practice employees, and Access Center POD team members, as necessary, to ensure the successful operation of the practice.* Supplements Practice Operations leader to provide onsite oversight of processes, workflow execution, employee collaboration and overall patient experience.* Identifies opportunities for improvement and actively supports continuous improvement activities spanning quality, patient satisfaction, patient access, etc.* In partnership with Practice Operations leader, ensures operational readiness for clinical and clerical operations (e.g., updating employee schedules; maintaining supply inventory, office equipment and furnishings; cleanliness; facilitating daily huddles, updating time management systems, etc.).* Serves as a point of escalation and facilitate resolution for operational, technological, patient, and appropriate personnel issues.* Supports new hire orientation and onboarding, provides ongoing training, coaching and timely performance feedback to employees, as appropriate.* Partners with Practice Operations leader to provide input into employees’ annual performance evaluations.* Supports education of staff and providers regarding operational, technology, procedural and policy changes.* Performs functional job duties of other practice roles within scope of qualifications as assigned.* Other duties as assigned.**PHYSICAL AND SENSORY REQUIREMENTS:**Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.**EDUCATION:**High School diploma or equivalent required.**TRAINING AND EXPERIENCE:**Minimum of two or more years of health care experience required.Experience in a medical practice operations role preferred.Competencies required:* Excellent communication, facilitation, and presentation skills* Focused on compliance* Demonstrates continuous growth* Quality-driven* Service-oriented* Excels at time management* Ability to communicate to patients concisely and clearly* Ability to listen, express compassion and empathy, and communicate with a patient centric mindset*Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!*