Practice Coordinator

Columbia University Irving Medical Center; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

Columbia University Irving Medical Center in New York, NY, is seeking a full-time Practice Coordinator for the Department of Neurology. You will provide administrative support, maintain patient flow, and safeguard patient confidentiality while supporting daily clinic operations.

The role requires a bachelor's degree and strong organizational skills; two years of related experience is preferred. Knowledge of EPIC is advantageous, and flexibility in shift hours is expected.

Qualifications

• Requires a bachelor's degree or equivalent in education and experience.
• Two years of related experience preferred.
• Ability to uphold HIPAA and safety guidelines.

Responsibilities

• Provide day-to-day administration of the department.
• Ensure timely patient flow and monitor physician schedules in EPIC.
• Review and adjust weekly schedules.
• Open/close provider schedules on EPIC.
• Supervise clinical support staff in the absence of the Practice Manager.
• Answer phones, route calls, and provide routine information professionally.
• Schedule patient appointments with the nurse navigator.
• Obtain medical records from external facilities.
• Verify insurance coverage and pre-certify visits as needed.
• Process pathology and Optune requests.
• Sort and distribute the division's mail.
• Back-up for Telemedicine during business hours.
• Perform financial transactions as needed.
• Perform other duties as assigned.

Skills

Administrative support

Customer service

HIPAA compliance

Education

Bachelor's degree or equivalent

Tools

EPIC scheduling

Job description

Grade 103

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week:
• Standard Work Schedule:
• Building:
• Salary Range: 66,300.00-74,900.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Department of Neurology is currently looking for an experienced and energetic Full-time Coordinator. The practice coordinator will maintain quality of operations and report to the Practice Manager. You will be providing our medical practice with administrative support, assist with the day-to-day practice operations ensuring the highest level of customer service delivery, practice, support, and patient confidentiality. This position does require flexibility in shift hours

Responsibilities

• Provide assistance in the day-to-day administration of the department.
• Ensure timely and smooth patient flow, monitor physician schedules in EPIC
• Review weekly schedules and adjust the schedules as needed.
• Assisting Practice Manager with opening and closing provider schedules on EPIC
• Supervise clinical support staff in the absence of Practice Manager
• Answer telephones, route callers, take messages and provide routine information to callers in a professional and efficient manner.
• Schedule patient appointments, prioritizing new patients with the nurse navigator.
• Obtain medical records from external facilities.
• Verify insurance coverage, pre-certify/authorize patient visits and procedures as needed.
• Process pathology requests, internal and external requests
• Process Optune requests
• Sorting and distributing the division’s mail to respective recipients.
• Acting as back-up for Telemed during business hours
• Perform financial transactions and related functions when appropriate.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Requires a bachelor's degree or equivalent in education and experience

Preferred Qualifications

• Two years of related experience.

Other Requirements

• Manage time appropriately to meet patient and department needs.
• Ability to work independently and as a team member.
• Conforms to all applicable HIPAA, Billing compliance and safety guidelines.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.