Practice Assistant- Per Diem M-F shifts. Must be able to travel to Wayland, Waltham and Lexington

Beth Israel Lahey Health; Needham (MA); On-site; USD 27,552 - 37,084; Part time

Job summary

Beth Israel Lahey Health is seeking a Per Diem Patient Services position. This role is responsible for providing high-quality service to patients, managing check-ins and scheduling, and ensuring a welcoming reception area. Candidates should have a high school diploma or GED, along with experience in a healthcare or service environment preferred. The position offers a pay range of $20.00 – $26.92 per hour and various additional pay practices.

Qualifications

• 0-1 years related work experience in a healthcare or service/hospitality environment.
• Experience with computer systems required, including web-based applications.

Responsibilities

• Greets patients and visitors with courtesy and respect.
• Performs check-in, registration, scheduling, and verifies demographic data.
• Maintains a clean and welcoming reception area.

Skills

Customer Service

Written Communications

Oral Communications

Education

High School diploma or GED

Certificate 1 Medical Admin Assistant Cert (preferred)

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Per diem float for Monday‑Friday day time hours.

Offices Include

• Needham
• Needham Heights
• Wellesley
• Dedham
• Medfield
• Canton
• Wayland
• Waltham
• Lexington

Job Summary

Reports to one of: Practice Manager or Ambulatory Practice Coordinator, with input from assigned physician, nurses, or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Essential Responsibilities

Greets patients and visitors with courtesy, service, respect, and privacy. Serves as a central communication source in patient care by being responsive, accessible, and visible. Provides accurate information, directions, and guidance and follows up promptly to ensure needs are met.

Performs check‑in, registration, scheduling, verification of demographic and fiscal data using a computer system. Collects co‑payments following standard copayment processing procedures. Schedules, reschedules, and cancels appointments, making every effort to accommodate patient and provider needs. Obtains and enters referrals.

Other responsibilities may include, but are not limited to:

• Check‑out
• Scheduling necessary follow‑up appointments
• Providing patients with relevant educational materials as indicated
• Visit ticket entry
• Medical records preparation

Maintains a clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed. Monitors audio or visual images for appropriate programming and volume levels. Contacts the appropriate departments when repairs or services are needed and follows through.

Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (e.g., early or late patient, late provider). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.

Required Qualifications

• High School diploma or GED
• Certificate 1 Medical Admin Assistant Cert (preferred)
• 0‑1 years related work experience
• Experience with computer systems required, including web‑based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access)

Preferred Qualifications

• One year experience in a healthcare or service/hospitality environment

Competencies

• Written Communications: Ability to read and write in English to understand basic safety instructions and take direction. Communicate effectively with patients, families and other medical center staff. Respond to basic questions.
• Oral Communications: Ability to understand spoken English, follow basic safety instructions and take direction. Communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
• Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures and use them in routine situations. Specialized knowledge not required.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Remain calm in stressful situations.

Physical Nature Of The Job

Light work: Exerting up to 20 pounds of force frequently to move objects. The job includes sedentary elements but requires standing for periods or moving throughout the campus.

Pay Range

$20.00 – $26.92 per hour, with potential for shift differentials, call pay, premium pay, overtime pay, and other additional pay practices.

Vaccination: All staff must be vaccinated against influenza as a condition of employment.

Equal Opportunity Employer – Veterans/Disabled