Practice Assistant, Imaging

Brigham and Women's Hospital; Weymouth (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

Brigham and Women's Hospital is seeking an Administrative/Clerical Support professional to assist clinical operations. The role involves scheduling, check-in/out duties, patient greeting, and routine clerical tasks to ensure smooth service flow.

Ideal candidates will have 2–3 years of office experience, proficiency with Office Suite, and strong communication skills. This onsite position offers stable hours and opportunities to support various patient services.

Qualifications

• Proficiency with Microsoft Office Suite and general office workflows.
• Ability to handle routine and non-routine phone calls professionally.
• Strong written and verbal communication for patient and team interactions.

Responsibilities

• Perform administrative duties for clinical services or physician practices.
• Schedule patient appointments and maintain records.
• Greet patients and assist with check-in/check-out processes.
• Answer phones, field routine inquiries, and schedule follow-ups.
• File materials, print schedules, and process billing forms as needed.
• Coordinate requests for medical records and test results.
• Open and distribute mail/faxes and assist with registration and billing systems.
• Provide training and support to others on scheduling and billing tools.

Skills

Office proficiency

Phone etiquette

Written communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Site: Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations,
• provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.

Qualifications

Education

High School Diploma or Equivalent required

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

Additional Job Details (if Applicable)

In this role, you'll help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. In this role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. The ideal candidate is self-motivated, dependable, and comfortable communicating by phone.

Remote Type

Onsite

Work Location

541 Main Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.