Practice Assistant II

Beth Israel Lahey Health; Lexington (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

A healthcare organization in Lexington is looking for a full-time Patient Service Representative. This role includes managing patient check-ins and appointments while ensuring optimal service delivery. Candidates should have a high school diploma, 1-3 years of relevant experience, and strong computer skills. Join a dedicated team that is committed to improving patient care.

Qualifications

• 1-3 years of related work experience required.
• Experience with computer systems including web-based applications.
• 1-3 years experience in a healthcare or service/hospitality environment.

Responsibilities

• Perform check in, registration, and appointment scheduling.
• Facilitate timely flow and service delivery for patients.
• Support billing functions and provide educational materials.

Skills

Customer service skills

Computer literacy

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office applications

Job description

Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description:

• Lexington Primary Care Office (Mon-Fri, business hours)

Essential Responsibilities:

• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
• Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.

Required Qualifications:

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications: 1-3 years experience in a healthcare or service/hospitality environment.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled