Practice Assistant II

Brigham & Women's Physicians Organization; Boston (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham & Women's Physicians Organization in Boston is seeking a Practice Secretary to provide crucial administrative support and ensure a smooth patient experience. In this role, you will handle appointment scheduling and assist patients and families, making you the first impression of our practice.

The ideal candidate will have at least one year of relevant experience and a high school diploma, with Spanish speaking as a plus. This role offers a competitive hourly wage starting at $20, with additional benefits.

Qualifications

• Minimum one year of applicable work experience required.
• Spanish speaking preferred.
• Additional training in office systems preferred.

Responsibilities

• Appointment scheduling.
• Responding to requests from patients and families.
• Collecting co‑pays and ensuring all forms are completed.

Skills

Knowledge of practice operations and standards

Ability to manage multiple tasks effectively

Basic understanding of medical terminology

Ability to communicate effectively

Education

High school diploma or GED

Post‑high school education preferred

Tools

Computer systems

Phone system

Job description

General Overview

BRIGHAM AND WOMEN'S HOSPITAL. GENERAL SUMMARY/OVERVIEW STATEMENT: Brigham and Women's Primary Care Associates, Longwood, will be located in the Longwood Medical Area near our Brigham and Women's Hospital main campus, and will open in January 2015. Our goal is to create an environment that maximally fosters healing relationships between patients and their health‑care team, while supporting an outstanding educational experience for future members of that healthcare team. Brigham and Women's Comprehensive Primary Care Center will test innovative models of primary care delivery and will continually improve in a way that is accessible to be studied and disseminated. The practice must meet the health needs of the local community, Brigham and Women's employees and dependents, and contribute to improved population health; it must be financially sustainable and scalable to all primary care practices in the Brigham system. The practice will work toward being certified at the highest level as a Patient‑Centered Medical Home. We are looking for practice secretaries to be part of our team and believe that practice assistants are the first impression of our practice. Furthermore, as advocates for our patients and their families they make it easier for everyone to navigate the healthcare system and ensure that all patients receive the care they need.

Principal Duties and Responsibilities

• Creating an unparalleled experience for our patients and their families
• Appointment scheduling
• Responding to requests from patients, families, and co‑workers in person, by phone and by e‑mail
• Using knowledge of access to meet needs of patients while best utilizing multiple ways patients can interact with their health‑care team
• Including shared medical appointments and e‑visits – prepare for patient visits by providing patients with all necessary information and completing all necessary tasks
• Tracking and addressing no‑shows and cancellations
• Continuously improving scheduling templates
• Checking in patients
• Continuously updating contact information and preferences
• Continuously updating attribution to correct practitioner
• Collecting co‑pays
• Ensuring all forms are completed
• Checking out patients
• Generating after‑visit summaries
• Scheduling and tracking diagnostic testing and specialty referrals
• Using computerized reminders per protocol
• Courteously helping patients and families to navigate the practice and the health‑care system
• Whether in person, by phone, or by e‑mail
• Clearly answering questions when able and appropriate
• When necessary, transferring the patient to the right person to meet their need
• When necessary, taking complete and accurate messages and following through to ensure the patient’s need is addressed
• Assisting the health‑care team to which we are assigned in administrative tasks
• Participating in process improvement groups
• Assisting co‑workers in their duties (within the limitations of training and scope of practice)
• All other duties as prescribed

Qualifications

• High school diploma or GED required; post‑high school education preferred
• Minimum one year of applicable work experience required
• Additional training in office systems preferred
• Spanish speaking preferred

Skills, Abilities, and Competencies Required

• Knowledge of practice operations and standards
• Understanding of procedures including filing, copying, scanning, printing, and faxing
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information
• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems
• Ability to correspond and communicate with others clearly and effectively in writing via e‑mail, memo, or interoffice note, and to take complete and accurate messages
• Ability to type and enter data at an entry level; entry‑level understanding of applicable systems
• Understanding of the appropriate use and importance of related forms
• Basic understanding and use of medical terminology
• Basic comprehension of insurance types and referral process
• Basic comprehension of registration and fiscal information
• Knowledgeable and compliant with all hospital, state, and federal requirements (where applicable to job performance), including policy and procedures with the Joint Commission and HIPAA

Working Conditions

Hospital‑based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needles, and blood products.

Hospital‑wide Responsibilities

Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners as appropriate; brings potential matters of non‑compliance to the attention of the supervisor or other appropriate hospital staff.

Location & Schedule

Primary Care, 800 Huntington Avenue, Boston, MA.

Schedule: 40 hours per week, Days; Onsite.

Compensation & Benefits

Pay rate starts at $20.00 per hour, with increases based on years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass, and more.

Role Summary

Step into a role where your work truly makes a difference every day. As a vital member of our clinical operations team, you'll provide administrative support to ensure the practice runs smoothly and efficiently. In this dynamic, fast‑paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Equal Opportunity Statement

Brigham and Women’s Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.