Practice Assistant II

Mass General Brigham; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare seeks a Practice Operations Assistant to support a dynamic team at a satellite location. This role involves coordinating patient care, managing schedules, and providing essential administrative support. The ideal candidate will thrive in a collaborative environment, demonstrating excellent organizational and communication skills. Join a mission-driven organization dedicated to advancing patient care and research while fostering diversity and inclusion. This is an exciting opportunity to make a meaningful impact in the healthcare sector while working alongside dedicated professionals.

Qualifications

• Experience in a healthcare setting preferred.
• Ability to prioritize work and meet deadlines effectively.

Responsibilities

• Provide administrative support and coordinate schedules for neurosurgeons.
• Assist with patient care coordination and surgical scheduling.

Skills

Organizational Skills

Knowledge of Medical Terminology

Communication Skills

Computer Skills (MS Outlook, MS Word, MS Excel)

Discretion in Confidential Matters

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Tools

Windows

Networking

MS Outlook

MS Word

MS Excel

Job description

Site: The Brigham and Women's Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Reporting to the Operations Manager, the BWH Department of Neurosurgery seeks a Practice Operations Assistant (POA) to support its satellite location at South Shore Hospital. The South Shore location consists of 4 Neurosurgeons, 4 Physician Assistants, and the respective care teams. The POA is an integral member of the healthcare team and is accountable for patient care for his/her care team. The POA participates in the direct and indirect care of patients, including ambulatory visit coordination, surgical scheduling, insurance referral management, and other administrative duties to support the clinical practice. Developing relationships with patients, families and colleagues, the POA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, the POA will provide administrative support to the section and is responsible for multiple functions to ensure a smooth and seamless patient experience.

Brigham and Women’s Hospital is dedicated to:

• Serving the needs of our local and global community
• Providing the highest quality health care to patients and their families
• Expanding the boundaries of medicine through research
• Educating the next generation of health care professionals

Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

• People: Focus on serving the community through collaboration and respect
• Self Management: Accountability, professionalism and commitment to growth and development
• Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization. This job description includes:

• General expectations for the position
• BWH Behavioral Competencies
• Job Specific Tasks and Responsibilities
• Physical/Working Conditions

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform duties under moderate supervision under the Practice manager with intermediate to advanced proficiency in administrative skills.
• Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.
• Coordinate calendar and schedules for neurosurgeon, and may include travel or event coordination.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assigned.

QUALIFICATIONS

Level of education required:

• External Education required: High School Diploma or GED
• Associate’s or Bachelor’s degree preferred.
• Experience in healthcare setting preferred.

Work experience required:

• Excellent organizational skills.
• Knowledge of Medical Terminology is preferred.
• Computer knowledge required: Windows, Networking, MS Outlook, MS Word and MS Excel.
• Ability to prioritize work and meet deadlines, and work under pressure.
• Ability to use discretion in confidential matters.
• Ability to read, write and articulate in English is required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
• Verbal skills: Ability to interpret information as appropriate, answer complex questions in the professional manner and communicate in a professional, courteous, clear and concise manner.
• Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction.
• System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications.
• Intermediate comprehension of billing and fiscal information.
• Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

851 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.