Practice Assistant – Front Desk – Wellesley, MA

BILH Performance Network; Wellesley (MA); On-site; USD 57,859,000 - 77,146,000; Full time

Job summary

BILH Performance Network is seeking a bilingual, patient-focused Front Desk Associate to support our Massachusetts sites. You will greet patients, collect information, verify demographics, and coordinate with care teams to ensure smooth patient flow.

Role requires English and Spanish fluency, computer literacy, and the ability to manage scheduling, referrals, and co-pays. Expect a dynamic, patient-centered environment with emphasis on privacy and quality care.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert 1–3 years related work experience required.
• Fluent in English and Spanish, at a level that ensures accurate interpretation and translation and Medical terminology.
• Experience with computer systems required, including web based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Serves as a central communication source in patient care.
• Takes complete and accurate information from patients/callers.
• Registers patients and verifies demographic information.
• Schedules, reschedules and cancels appointments.
• Obtains referrals and collects co-pays.
• Maintains a clean and welcoming reception area.
• Provides Spanish translation when needed.

Skills

Bilingual English/Spanish

Customer service

Computer skills

Data entry

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

Microsoft Office Suite

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description:

Essential Responsibilities:

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Takes appropriate actions to diffuse challenging situations.
• Takes complete and accurate information from patients/callers.
• Maintains patient confidentiality at all times.
• Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures.
• Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals and collect co-pays.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Maintains clean and welcoming physical environment of the reception area.
• Maintains signage and clarity of information displayed in reception area.
• Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
• Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.
• Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.

Required Qualifications:

• High School diploma or GED required .
• Certificate 1 preferred: Medical Admin Assistant Cert1-3 years related work experience required.
• Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled