Practice Administrator - Primary Care

ThedaCare; Neenah (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

ThedaCare in Neenah, Wisconsin seeks a Practice Administrator, Primary Care to provide strategic direction and operational leadership across clinics. You will develop the leadership team, align performance metrics with ThedaCare strategies, and collaborate with physicians to improve patient care, quality, and efficiency.

This role focuses on workforce engagement, process improvement, and financial stewardship, while maintaining a safe, non-discriminatory workplace.

Qualifications

• Bachelor’s degree in a healthcare related field.
• Five years of progressive responsibility in a healthcare setting.
• Three years of leadership experience to include leading teams and/or projects.

Responsibilities

• Effectively manages team members in a manner consistent with ThedaCare policies and values.
• Ensures recruitment and retention of competent team members to meet the needs of the business operations of the department.
• Oversees and ensures accuracy of time and attendance and payroll practices.
• Develops performance expectations, coaches, evaluates, and motivates team members.

Skills

Leadership

People management

Education

Bachelor’s degree in a healthcare related field

Job description

Why ThedaCare? Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support


• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare! Summary :

The Practice Administrator, Primary Care provides strategic direction and operational leadership in collaboration with the physician leaders of stand‑alone or multi‑faceted clinics or multiple satellite clinics of physician practices. Develops and manages the clinic leadership team to ensure that team members are qualified to provide excellent patient care. Identifies, develops, and supports performance metrics that align with division and ThedaCare strategies and goals. Works collaboratively with leaders to develop department/division initiatives and policies and procedures that focus on employee engagement, meeting financial/business performance objectives, process improvement initiatives, patient satisfaction, quality, and workplace safety. Works closely with division leaders, clinic leaders, and team members to adjust methods and approaches to achieve targets and improve outcomes.

Job Description:

KEY ACCOUNTABILITIES:

Effectively manages team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department. Is accountable for daily activities and work processes that result in quality outcomes. Oversees and ensures accuracy of time and attendance and payroll practices. Manages call group revenue and expense management, team member and provider engagement, clinical quality, safety, and patient satisfaction. Collaborates with leaders to create and execute call group business strategies that align with division and ThedaCare goals and strategies. Formulates forecasts that support the division’s financial goal, and monitors daily, weekly, and monthly performance. Ensures that effective plans are in place to meet targets. In partnership with physician lead and other team leaders, manages the onboarding and development of providers and team members. Develops performance expectations, and coaches, evaluates, and motivates team members. Investigates complaints and performance concerns. Provides analysis of scorecard and other appropriate data to physicians and team members. Identifies opportunities for improvement to deliver highest quality clinical and service outcomes. Leads initiatives to work safely to prevent injuries and ensure an ethical, non‑discriminatory, and safe work environment. Represents ThedaCare within the communities. Establishes a collaborative working relationship with community members to enhance the role and awareness of the clinic in the communities it serves. Encourages community involvement by initiating participation in health fairs and events to promote awareness of clinic services.

QUALIFICATIONS:

• Bachelor’s degree in a healthcare related field


• Five years of progressive responsibility in a healthcare setting


• Three years of leadership experience to include leading teams and/or projects

PHYSICAL DEMANDS:

Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance. Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.

WORK ENVIRONMENT:

Climate controlled office setting with daily movement throughout the facility Travel to offsite locations Interaction with department members and other healthcare providers

Job Details:

• Scheduled Weekly Hours: 40


• Scheduled FTE: 1


• Location: ThedaCare Physicians - Neenah - Neenah,Wisconsin


• Overtime Exempt: Yes


• Worker Shift Details: Days

About ThedaCare

ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services. We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities.

ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.