Practice Administrator: Cardiology Waterloo

Trinity Health Mid-Atlantic; Palo Alto (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking an experienced Clinic Operations Leader to oversee day-to-day operations at designated clinic locations. You will hire, train, and develop staff, coordinate with the Medical Director, and implement quality assurance programs to improve patient care.

The role requires strong communication, budget management, and the ability to drive improvements across departments while ensuring compliance with regulatory standards.

Qualifications

• Bachelor's degree in business, nursing, health administration, or related field required; or enrolled in a Bachelor’s Degree program and actively pursuing.
• Experience managing colleagues in a healthcare setting preferred.
• Excellent communication skills in verbal and written form.

Responsibilities

• Lead day-to-day operations of assigned clinic location(s) ensuring proficient and quality service.
• Hire, train and develop a team of employees; maintain budget and objectives.
• Coordinate with Medical Director; implement and monitor standard processes and QA programs.
• Ensure compliance with laws and regulations; address patient concerns and ensure timely follow-up.

Skills

Leadership

Communication skills

Healthcare experience

Education

Bachelor's degree in business, nursing, health administration, or related field

Job description

ESSENTIAL FUNCTIONS

Lead day-to-day operations of assigned clinic location(s) to ensure proficient and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards. Effectively lead, train and develop a team of employees including hiring, training and development, etc. Promotes personal growth/development and understanding among colleagues. Presents problems in a professional manner and helps coordinate solutions inter- departmentally. Creatively seeks solutions to existing problems as well as potential problems. Creatively implements solutions to problems. Creatively seeks new ideas to stay within budget guidelines while constantly improving the quality of health care delivered. Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team. Assists with documentation audits. Partners with the Medical Director to ensure success within the clinic. Prepares, monitors, and adjusts budget. Develops, implements and monitors clinic objectives, processes, procedures, standards, and educational programs in conjunction with the mission and the philosophy of MercyOne Medical Group. Works collaboratively with Medical Group Administration and other leaders to develop, evaluate and monitor standard processes based on best practices. Develops and maintains quality assurance programs, i.e. nursing, accounting. Proactively analyzes clinic operations to identify barriers or new opportunities. Directs the maintenance of the physical environment and equipment. Serves as a liaison between physicians and Medical Group Administration, promoting understanding and agreement in regard to future goals. Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met. Ensures the impact of constant change is positive in nature to employees, patients, and physicians Directs clinic in complying with applicable laws and regulations relative to clinic operations (i.e. OSHA, CLIA, COLA, HIPAA, Stark, etc.). Ensures that patient concerns are addressed, and that appropriate and timely follow-up is performed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in business, nursing, health administration, or related field required; or enrolled in a Bachelor’s Degree program and actively pursuing.
• In limited circumstances, internal candidates’ MercyOne leadership experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership.
• Preferred experience working in an organization of comparable size and complexity, preferably in healthcare.
• Experience managing colleagues in a healthcare setting preferred.
• Experience working with physicians and advance practice providers preferred.
• Must demonstrate excellent communication skills in both verbal and written form.
• Preferred experience working in an organization of comparable size and complexity, preferably in healthcare.

LEADERSHIP COMPETENCIES

As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement

We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster the right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs).
• Must be able to travel to the various MercyOne sites as needed.
• Must be able to effectively analyze, communicate and respond.
• Must reside in one of the MercyOne regional service area(s).
• Position requires high level of mental concentration to attain established deadlines.
• Working environment includes frequent interruptions.
• Has potential for exposure to infectious diseases, hazardous waste and chemicals.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.