Practice Administrator

Willamette Dental Group; Kennewick (WA); On-site; USD 88,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off (PTO)

Job summary

Willamette Dental Group in Richland is seeking a Practice Administrator to oversee a large dental office, ensuring top-tier patient care and efficient operations.

You will lead staff, manage budget and performance metrics, mentor team members, and collaborate with Medical and Marketing to achieve growth while upholding HIPAA and safety standards.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• Minimum four years in a management role in healthcare.
• Master’s degree in business or healthcare administration is highly preferred.

Responsibilities

• Owns all office operations including staff engagement and patient experience.
• Monitors budget, staffing, schedules, and productivity metrics.
• Identifies opportunities and threats and implements action plans.
• Ensures policy compliance and upholds core values.
• Maintains a safe, healthful work environment compliant with OSHA/OSHA-WISHA.
• Partners with marketing to promote Willamette Dental to current and prospective customers.

Skills

Leadership

Budget management

Customer service

Staff development

Interprofessional teamwork

HIPAA compliance

Education

Bachelor's degree in healthcare administration

Master's degree preferred

Job description

Location:

Richland Practice

Position Type:

Full-Time

Schedule:

5-8 Hour Shifts Mon-Fri

Expected Hiring Range:

$88,000 to $107,000 per year with bonus potential

Position Summary

In collaboration with the Managing Dentist, the Practice Administrator oversees the efficient and effective operation of a large dental office. This position ensures that a high level of customer service and inter professional teamwork are maintained through the appropriate use of leadership capabilities including developing direct reports and delegation of duties.

Essential Position Functions

• Take ownership of entire office staff including, but not limited to, customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legal compliance.
• Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity; and makes adjustments as necessary.
• Regularly identify opportunities for, and threats to, success of overall office and takes action.
• Ensure that all company policies and procedures are followed and that all core values are exemplified and propagated throughout the office.
• Ensure that every patient encounter is a “wow” experience.
• Ensure that all patient access standards are met at all times.
• Ensure work environment is safe & healthful at all times, and that all work practices comply with OSHA/OR-OSHA/WISHA requirements.
• Resolve patient complaints.
• Forecast and monitor staffing needs and recommend adjustments as necessary.
• Coach and mentor staff by example and through timely use of clearly communicated expectations, action plans, progress meetings, performance reviews, etc.
• Ensure productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
• Conduct regular staff meetings to provide information to staff and solicit feedback from staff.
• Ensure achievement of all financial goals, e.g., EBITDA.
• Provide stewardship of all financial affairs of the office.
• Prepare, submit and monitor entire office budget.
• Partner with marketing department to promote Willamette Dental to current and prospective customer, employer groups, brokers, etc.
• Ensure that all legal requirements are followed, e.g., HIPAA, FDA.

Education And Experience

Bachelor’s degree, preferably in healthcare administration and a minimum of four years’ experience in management role preferably in healthcare OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. Master’s degree in business or healthcare administration is highly preferred. A demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred. Expected hiring range for this position depending on experience (annual salary):: $88,000 USD - $107,000 USD

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity.

This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Company Benefits

Willamette Dental offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, two complimentary pairs of Fig scrubs (clinical roles), and employee assistance program.

Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually. The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law. Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

Willamette Dental is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).