Practice Admin Associate-Endocrine

Yale New Haven Health; Trumbull (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Yale New Haven Health in Trumbull, Connecticut is seeking a Practice Administrative Associate to coordinate patient care and manage physician activities. The role involves welcoming patients, scheduling appointments, managing medical records, and collecting payments. Candidates should have a High School degree or equivalent, with 1 year of administrative healthcare experience preferred. The position requires strong organizational, communication, and customer service skills. EMR experience is a plus, with patient-centered care as a core value.

Qualifications

• 1 year of administrative healthcare experience or 2 years of administrative office experience required.
• EMR experience preferred.

Responsibilities

• Maintain appointment schedule and coordinate the front desk operations.
• Answer phone calls and assist callers professionally.
• Maintain electronic medical records and collect payments.

Skills

Organizational skills

Communication skills

Customer service skills

Teamwork skills

Multi-tasking

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.

EEO/AA/Disability/Veteran

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions).
  • Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.
• Coordinate the ongoing operation of the check‑in process and front desk to ensure that quality services provided are cost effective and efficient.
  • Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures.
• Answer telephone calls to office, assist callers in a pleasant manner, take accurate and complete messages and refer callers to appropriate personnel when necessary.
  • Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
• When necessary, execute all necessary pre‑authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
  • Track referrals coming into the practice.
• Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
• Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
  • Forward phones to answering service and notify answering service about the physicians on‑call status.
• Collect and reconcile co‑pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
• Collaborate in the development of and contribute to individual team, and department quality improvement and evaluation activities.
  • Attend and actively participate in staff meetings.
• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
  • Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
• Perform all other related/additional tasks as requested by physicians and/or management.
  • Provide cross coverage as needed.
• May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

High School degree or equivalent required.

Experience

1 year of administrative healthcare experience or 2 years of administrative office experience required.

Special Skills

Excellent organizational, communication, customer service and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft Office applications required. Core philosophy or values consistent with a patient‑centered approach to care. Demonstrates professional, appropriate, effective and tactful written, verbal and non‑verbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID 178818