PR Comm Tech

Scientific Games Puerto Rico, LLC; San Juan (PR); On-site; USD 64,000 - 85,000; Full time

Job summary

Scientific Games Puerto Rico, LLC is seeking a Communications Technician to support planning, evaluation, and management of LAN/WAN networks, voice services, and new deployments in Puerto Rico. You will analyze, install, maintain, and repair network infrastructure while monitoring costs and optimizing performance.

The role requires handling multi-site networks, ensuring security, and coordinating with regional IT teams.

Qualifications

• High school diploma required; some college preferred.
• CCNA certification preferred or equivalent experience.
• 4+ years of experience in networking field and strong Cisco expertise.

Responsibilities

• Installs, configures and maintains organization's network.
• Performs system backups on internal and external network equipment.
• Troubleshoots network access problems and enforces security policies.

Skills

Networking

CCNA

English & Spanish

Education

High school diploma

Some college

CCNA preferred

Tools

Cisco Routers

Cisco Switches

Cisco IOS

VPNs

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

A Comm Tech is required to assist with the planning, evaluation and management of existing complex LAN/wide-area networks, voice and the deployment and implementation of new network territories and services in Puerto Rico SG and the state Lottery. Is responsible for analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. A Comm Tech performs a wide variety of evaluations, maintenance, installation and training tasks to ensure the computer network performance meets company and user satisfaction. Analyze network billing and ensure costs are within budget.

Qualifications

Ability to manage diverse network platforms such as SD-WAN, MPLS, Fiber, Wireless (5G/LTE), and Broadband connections. Comprehensive understanding of VPNs, and secure cloud connectivity solutions. Experience with 5G/4G LTE cellular data communications and modern enterprise Wi-Fi standards (Wi-Fi 5/6/6E/7, 802.11ax/be) required. Experience with network testing, automated diagnostic tools, and troubleshooting. Project team participation. Manage multi-site and multi-jurisdiction enterprise networks. Support field network infrastructure. Be responsible for maintaining stability of network communications, and analyzing and solving network outages, or routing issues. Define, collect, and publish network operations metrics and service level reports. Provide clear communication to all stakeholders, both technical and professional, and liaise directly with the regional team, service operations, software development and internal IT teams.

Responsibilities / Essential Functions

• Installs, configures and maintains organization's network.
• Performs system backups on internal and external network equipment.
• Troubleshoots network access problems and implements network security policies and procedures.
• Ensures network (LAN/WAN, telecommunications, and voice) security access and protects against unauthorized access, modification, or destruction.
• Reviews of user procedures followed to determine if specified steps were taken.
• Explains user procedures necessary to transmit data.
• Reads technical reference manuals for communications hardware and software to learn cause of problem.
• Updates documentation to record new equipment installed, new sites, and changes to computer configurations.
• Inspects communications wires and cables.
• Act as 2nd level support for the Field Service team on all communications related problems.
• Coordinates installation of communications lines.
• Manage security access systems.
• Work hand to hand with ISP providers to resolve any network outage or issues.
• Review and analyze network billing.
• Performs these functions and all other duties assigned in the best interests of the Company.

Position Requirements / Skills & Abilities

• High school diploma.
• Some college preferred.
• CCNA preferred. Can be combined by experience and studies.
• 4+ years or more of experience in Networking Field.
• Advanced knowledge of network configuration and design with CISCO networking devices required.
• 4+ years or more of experience with Cisco Routers, Cisco FW & Switches configuration such as IP Routing, Access Lists, DHCP, IP & NAT.
• Firm understanding of TCP/IP Protocol, subnetting and windows networking, as well as CAT5e/6/6A Ethernet cabling.
• Monitoring tools management and analysis.
• Detail oriented and ability to prioritize time sensitive matters.
• Solid verbal and written communication skills (English & Spanish).
• Excellent troubleshooting skills.
• Ability to work on multiple tasks simultaneously.
• Ability to maintain positive working relationships as part of a multi-cultural team.
• Be a self-starter.
• Good working knowledge of Microsoft Office applications.
• Good analytical problem-determination and resolution skills required.

Environment

Standard office environment. Occasional exposure to temperature swings from indoors to outdoors temperatures; exposure to dust from atmosphere and volumes of paper; infrequent exposure to extreme heat and humidity in non-air-conditioned facilities; extreme noise working at off-site locations; mechanical and electrical hazards of equipment; fumes and odors of burned wiring. Work environment is an 80-hour biweekly work period, with unscheduled breaks. Duties require being on call 24 hours a day, 7 days a week. Duties may require working varying hours and days. Work is performed at several off-site locations; some work may be performed by telecommuting. Work characteristics are both formal and informal; both autonomous and team-oriented; having both routine and variable tasks; with variable pace and pressure.

Physical

Primary functions require sufficient physical ability to work in an office setting and operate office equipment. Continuous fine finger dexterity to manipulate small tools and equipment; Frequent walking, standing, sitting, side-to-side turning of neck; firm grasp to lift and move equipment; Occasional bending and stooping, squatting, reaching at and above shoulder height, pushing/pulling, twisting at waist, upward and downward flexion of neck; lifting of objects weighing up to 25 lbs. from below waist to above shoulder level and transporting distances up to one city block; Infrequent kneeling; lifting of objects weighing 26-50 lbs. from below waist to chest level with or without assistance and transporting distances up to 30 feet; lifting of objects weighing 51-75 lbs. from below waist to waist level with or without assistance and transporting distances up to 10 feet. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Hearing: Hear in the normal audio range with or without correction.

Equal Opportunity Statements

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships. This is what it takes to be a global leader in lottery games, sports betting and technology. And to propel the industry ever forward. At Scientific Games, we elevate play every day. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs. We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow. We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun. But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything. The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright. It's the future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow. And it all starts now.