Power Systems Support Specialist

Socket.dev; Meridian (ID); On-site; USD 50,000 - 75,000; Full time

Job summary

Western States Equipment Company seeks a results-driven professional to manage service contracts, coordinate parts and service opportunities, and perform sales activities for power systems parts and services. You will renew agreements, generate quotes, and collaborate with the Product Support Team to optimize customer outcomes.

Ideal candidates have strong knowledge of dealer systems, Power Systems products, and solid Microsoft Office skills.

Qualifications

• Expert knowledge of dealer systems.
• Expert knowledge of Power Systems Products.
• Microsoft Office experience with ability to learn and use new computer systems.
• Strong organizational skills with ability to complete tasks within established deadlines.
• Ability to obtain forklift operators certification.
• Ability to develop and maintain effective working relationships with others through teamwork.
• Strong verbal and written communication.
• Ability to travel occasionally when needed for training, meetings, etc.

Responsibilities

• Monitors existing client service agreement (CSA) contracts, communicates possible changes to the PSSR, and renew agreements prior to expiration.
• Monitors and manages work group tasks to complete within established timeframes.
• Accurately completes estimates generated by team members or clients, to include opening service calls/segments, applying parts, labor, and scope of work.
• Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in clients requiring power systems parts and or service work.
• Executes Parts sales functions for all clients to include researching and ordering parts, creating quotes, pulling and delivering parts orders when required, determining best shipping options, and processing payments.
• Collaborates with Power Systems Product Support Team to coordinate parts and service opportunities across the territory.
• Collaborates with client in overview of features and benefits of alternative solutions and repair options to increases client awareness of wseco's capabilities while executing up-sell opportunities.
• Records and updates client information including contacts and equipment information, as needed.
• Promotes marketing campaigns designed to drive business into territory.
• Communicates clearly with team members to ensure a consistent, predictable, and repeatable experience for internal and external clients.
• Processes vendor invoices through appropriate systems.
• Participates and completes training as required.
• Adheres to all client care standards.
• Actively cares and advocates safety at Western States adhering to all applicable safety policies, procedures and standards.
• Works and promotes corporate vision, mission and values of Western States Equipment.
• Performs other duties as assigned.

Skills

Dealer systems

Power Systems products

Microsoft Office

Organizational skills

Forklift certification

Teamwork

Verbal and written communication

Travel

Education

High school diploma or GED

Job description

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
  

Customer Care Commitments

• Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust - Take ownership, act with urgency, and follow through on commitments.
• Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.
  

ESSENTIAL FUNCTIONS:

• Monitors existing client service agreement (CSA) contracts, communicates possible changes to the PSSR, and renew agreements prior to expiration.
• Monitors and manages work group tasks to complete within established timeframes.
• Accurately completes estimates generated by team members or clients, to include opening service calls/segments, applying parts, labor, and scope of work.
• Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in clients requiring power systems parts and or service work.
• Executes Parts sales functions for all clients to include researching and ordering parts, creating quotes, pulling and delivering parts orders when required, determining best shipping options, and processing payments.
• Collaborates with Power Systems Product Support Team to coordinate parts and service opportunities across the territory.
• Collaborates with client in overview of features and benefits of alternative solutions and repair options to increases client awareness of wseco's capabilities while executing up-sell opportunities.
• Records and updates client information including contacts and equipment information, as needed.
• Promotes marketing campaigns designed to drive business into territory.
• Communicates clearly with team members to ensure a consistent, predictable, and repeatable experience for internal and external clients.
• Processes vendor invoices through appropriate systems.
• Participates and completes training as required.
• Adheres to all client care standards.
• Actively cares and advocates safety at Western States adhering to all applicable safety policies, procedures and standards.
• Works and promotes corporate vision, mission and values of Western States Equipment.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Expert knowledge of dealer systems.
• Expert knowledge of Power Systems Products.
• Microsoft Office experience with ability to learn and use new computer systems.
• Strong organizational skills with ability to complete tasks within established deadlines.
• Ability to obtain forklift operators certification.
• Ability to develop and maintain effective working relationships with others through teamwork.
• Strong verbal and written communication.
• Ability to travel occasionally when needed for training, meetings, etc.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum 2 years parts experience preferred.
• 2 years previous sales experience and/or proven customer service experience preferred.
• Basic knowledge of power systems products and applications required.
• Must be able to communicate (speak, read, comprehend, write in English).
  

PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs. in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.