Power Generation Capital Equipment Technical Sales and Support - Aftermarket

Nooter Eriksen Srl; St. Louis (MO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) employer match

Medical with HSA

Dental coverage

Short-term disability

Vision

Fitness reimbursement

Flexible schedule

Half-day Fridays

Job summary

Nooter/Eriksen Inc. in Missouri is seeking an Aftermarket Technical Sales & Support Account Coordinator to join the Aftermarket Team.

You will develop aftermarket project activity by building professional relationships with plant personnel, gaining technical knowledge of assigned plants, and visiting sites to ensure we are available for questions and to share service bulletins. You will handle service calls, quote and manage projects for parts, engineering and inspection services, and assist

Qualifications

• At least three years of experience requiring mechanical skills and reading technical drawings.
• Strong problem-solving and customer service skills.
• Proficiency in English.
• Ability to travel 20-25% and climb stairs/enter confined spaces during plant visits.

Responsibilities

• Develop aftermarket project activity by building professional relationships with plant personnel and acquiring technical knowledge of assigned plants.
• Visit plant sites once or twice per year and ensure they know we are available for questions and service bulletins.
• Handle all service calls from assigned plants and provide prompt, knowledgeable responses; quote and manage projects for parts, engineering services, and inspection services.
• Assist with review of work assigned to and completed by Aftermarket Engineers.
• Negotiate pricing and delivery requirements for spare parts with suppliers and coordinate resources for plant personnel.

Skills

Mechanical skills

Engineering fundamentals

Reading technical drawings

Customer service

Communication skills

English proficiency

Job description

Would you like to be a part of a company that is employee owned? Consider joining a talented team of engineering professionals at Nooter/Eriksen Inc., based in Fenton, MO. We specialize in HRSG (Heat Recovery Steam Generator) design, construction and supply of equipment and solutions in the power industry worldwide.

Nooter/Eriksen is seeking an Aftermarket Technical Sales & Support Account Coordinatorto join the Aftermarket Team. This role is part of a team that is responsible for providing customers with support and major retrofits for existing Heat Recovery Steam Generators (HRSGS) and Industrial Power Boilers. The expectation is that this will be a hybrid position depending on business needs.

A DAY IN THE LIFE:

As a Technical Sales & Support Account Coordinator, you will develop Aftermarket project activity by building professional relationships with plant personnel, acquiring technical knowledge of assigned plants and the plant history, visiting assigned plant sites once or twice per year and making sure they know we are available for questions, and ensuring assigned plants receive and understand N/E Service Bulletins. You will handle all service calls from assigned plants, ensure each plant receives prompt, knowledgeable, and applicable responses from Nooter/Eriksen as required, quote and manage projects regarding sale of parts, engineering services, and inspection services, and assist with review of work assigned to and completed by Aftermarket Engineers.

Additional responsibilities include negotiating pricing and delivery requirements for spare parts with suppliers and working with the Aftermarket team to decide how to best provide resources to the plant personnel to assure satisfaction.

You will need to become technically competent in the general aspects of the design and operation of an HRSG including thermal datasheets, coil configurations, types of valves and where they are used, coil supports, casing penetrations, start-up of the HRSGs, duct burners, CO, and SCR catalyst and become technically competent in the typical commercial offerings of the Nooter/Eriksen Aftermarket department.

QUALIFICATIONS

We want the person selected for this role to be successful! The following qualifications are essential to be effective in this role:

• At least three (3) years of experience in a position requiring mechanical skills, strong understanding of engineering fundamentals, and reading/analyzing technical drawings.
• Strong problem-solving and critical thinking skills and excellent customer service skills. Proactive, and able to work both independently and with a team. Excellent written and spoken communication skills, highly professional, organized, and trustworthy team player.
• Proficiency in English.
• Ability to read, write, problem solve, make quick decisions, interpret data and analyze results; effective written and verbal communication is essential.

Occasional travel to plants will be required. Estimated travel 20-25% but may vary based on project requirements. Required to climb stair towers, ladders and enter confined spaces during plant visits and inspections.

We provide a full benefits package.

• Our 401(K) provides an employer match and an annual non-elective contribution.
• We provide medical with an employer contribution toward the HSA.
• Dental and Short-Term disability is 100% covered by the company.
• We also offer vision, fitness reimbursement, and a flexible work schedule including the option of half-day Fridays year-round!

We pride ourselves on our collaborative environment where employees are empowered to advance their career, explore career paths, and grow personally and professionally.

Nooter/Eriksen is committed to creating and maintaining an environment in which all employees feel valued, included, safe, and empowered to do their best work. We are proud to be an equal opportunity workplace and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pre-employment drug screen and background check required.