Post Summary Operations Agent

FedEx Group; Town of Tonawanda (NY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

FedEx Logistics is seeking a Regulatory Specialist to analyze and resolve duty and tax disputes, filing claims with CBP. You will assist with agency involvement, maintain CRM records, and ensure timely handling of shipments and refunds.

The role emphasizes data entry, knowledge of U.S. customs regulations, and willingness to learn with paid training. The position is based in Buffalo, NY or Detroit, MI with a variable remote/work-from-home arrangement.

Qualifications

• High School/GED required.
• No industry experience required; 6 months preferred.
• Data entry experience required; familiarity with U.S. Customs regulations preferred.

Responsibilities

• Analyze and resolve duty/tax disputes and file claims with CBP.
• Assist customers when agencies become involved to resolve issues timely.
• Load database entries, logs, and assign work in Regulatory CRM; monitor time-sensitive disputes.
• Resolves issues related to duty, tax, fees, valuation, and classification to obtain refunds.
• Provide complete, timely information to update product database records and ensure compliance with rulings.

Skills

Office 365

Communication skills

Organization

Time management

Learning mindset

Education

High School/GED

Tools

Duplex billing system

Regulatory CRM

ECO DTS

REGREQ

Job description

To provide customers with the highest quality of service by providing consistent customer service and resolution of customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP). This position is responsible for analyzing and ensuring timely handling of claims.

Assists customers when customs and other government agencies, such as the FDA, DOT, EPA, Dept. of State, U.S. FWS, become actively involved with an import shipment to ensure the issue is resolved timely, appropriately and in compliance with applicable laws and regulations.

Loads database with entries, Logs and assigns incoming work into the Regulatory CRM and monitors ECO DTS and REGREQ for time sensitive disputes.

Analyzes entries related to disputed invoices to determine accuracy of the entry.

If necessary, composes and files appropriate claims or tenders and/or notifies clients of our determinations.

Resolves issues related to duty, tax, fees, valuation, and classification of imported merchandise in order to obtain applicable refunds for company and our customers.

Carefully reviews handling of disputed shipments involving CBP accounts receivable by performing billing in Duplex.

Maintains technical knowledge of customs and other government agencies regulations by reading, evaluation and researching information obtained from ABI administrative messages, the federal register, published articles and other sources.

Provides complete, accurate, and timely information to update product database records and to ensure compliance with customs rulings, notices of action, decisions and other entry instructions.

Provides support and assistance to other PSOT specialists and advisors as requested.

Perform other duties as assigned.

Minimum Education

• High School/GED diploma required

Minimum Experience

• No industry experience required. Minimum of 6 months work experience preferred.
• Data entry/keyboard experience required
• Familiarity with U.S. Customs regulations and federal requirements preferred.
• Experience with brokerage systems and brokerage entry knowledge preferred.

Knowledge, Skills, and Abilities

• Working knowledge of Office 365 and email applications such as Outlook using multiple screens and windows
• Strong written and verbal communication skills
• Excellent organization, interpersonal, and problem-solving skills
• Ability to handle high volume and time-sensitive work effectively
• Willingness to learn; paid training provided

Preferred Qualifications

Candidate must live within 50 mi from either location.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors.

Pay

Min -$17.89 Max: $24.73 USD Hourly

Additional Details

The shift for this position will be 8am-4:30pm EST. This position will be filled out of Buffalo, NY, or Detroit, MI. This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy.

Pay Transparency Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.