Post Sales GRC Specialist

Rippling; Seattle (WA); On-site; USD 105,000 - 175,000; Full time

Job summary

Rippling is seeking a Post Sales GRC Specialist to guide customers through onboarding, implementation, adoption, and audit readiness for the Automated Compliance platform.

You will own post-sales relationships, drive audit readiness, and partner with Product, Engineering, and Sales to optimize customer success and product evolution. A strong GRC background and customer-facing experience are essential.

Qualifications

• 2+ years hands-on GRC or security compliance experience, including SOC 2, ISO 27001, HIPAA, GDPR or similar.
• 2+ years in a SaaS customer-facing role (Customer Success, Account Mgmt, Solutions Consulting)
• Experience guiding customers through cybersecurity audits (readiness, evidence collection, audits)
• Ability to translate complex compliance requirements into actionable guidance for customers
• Strong communication with technical and non-technical stakeholders
• Experience managing multiple customer implementations/projects simultaneously
• Familiarity with SaaS security concepts (cloud, access controls, logging, vulnerability management)
• Experience with automated compliance platforms is a plus
• Certifications (CISA, CISSP, CISM, CIPP) helpful but not required

Responsibilities

• Own the post-sales customer journey from onboarding to long-term success
• Lead implementation of the automated compliance platform and integrations
• Advise on audit readiness, scoping, policy requirements, control expectations
• Guide customers through the end-to-end audit process and evidence collection
• Track customer health indicators and timelines for audit progress
• Translate frameworks (SOC 2, ISO 27001) into product-driven guidance
• Build relationships with security, compliance, IT and executives
• Identify risks early and drive mitigation plans
• Collaborate with Product, Engineering, Sales, Support to improve experience
• Provide feedback to shape the product roadmap

Skills

GRC experience

Customer-facing

Communication skills

Auditing

Problem solving

Education

CISA/CISSP/CISM/CIPP (optional)

Big 4 or SaaS audit experience

Tools

SOC 2

ISO 27001

HIPAA

GDPR

CMMC

ISO 42001

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

We are trusted partners to our customers as they build and scale their security and compliance programs. As our Automated Compliance platform continues to evolve, we’re looking for a Post Sales GRC Specialist to help customers successfully implement the product and achieve real audit outcomes.

In this role, you are the primary post-sales relationship owner for your customers, responsible for guiding them through onboarding, implementation, adoption, and audit readiness. By combining hands‑on compliance knowledge with a customer-first mindset, you’ll help customers stay on track and realize long-term value from their compliance programs.

Post Sales GRC Specialists in this role are accountable for customer health, retention, and successful audit outcomes, serving as both a strategic advisor and day-to-day partner throughout the customer lifecycle.

What You’ll Do

• Own the post-sales customer journey, including onboarding, implementation, adoption, and long-term success
• Lead implementation of the automated compliance platform, configuring frameworks, controls, evidence workflows, and integrations
• Act as a GRC subject matter expert for customers, advising on audit readiness, scoping decisions, policy requirements, and control expectations
• Guide customers through the end-to-end audit process, including readiness, evidence collection, observation periods, and auditor collaboration
• Track and manage customer health indicators such as product adoption, audit progress, risks, and timelines
• Translate compliance frameworks (e.g., SOC 2, ISO 27001) into practical, product-driven guidance tailored to each customer’s environment
• Build trusted relationships with security, compliance, IT, and executive stakeholders
• Identify risks to customer success early and proactively drive mitigation plans
• Partner cross-functionally with Product, Engineering, Sales, and Support to improve customer experience and inform product roadmap
• Provide feedback on real-world customer needs to help shape the evolution of the compliance platform

What You Will Need

• 2+ years of hands‑on GRC or security compliance experience, including direct involvement with frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, or similar, ideally with public accounting (Big 4) or in‑house audit at a SaaS company
• 2+ years of experience in a customer‑facing role within a SaaS environment, such as Customer Success, Account Management, Solutions Consulting, or Post‑Sales Implementation
• Demonstrated experience guiding customers through cybersecurity audits, including audit readiness, evidence collection, observation periods, and auditor interactions
• Hands‑on knowledge of security and compliance frameworks such as SOC 2, ISO 27001, ISO 42001, HIPAA, GDPR, CMMC, etc.
• Familiarity with the cybersecurity audit process, either through direct audit participation, consulting, or in‑house compliance ownership
• Ability to translate complex compliance requirements into clear, actionable guidance for customers
• Strong customer‑facing communication skills and comfort engaging with both technical and non‑technical stakeholders
• Experience managing multiple customer implementations or projects simultaneously
• Problem‑solving mindset and ability to operate in a fast‑paced, evolving environment
• Familiarity with SaaS security concepts (cloud infrastructure, access controls, logging, vulnerability management, etc.) preferred
• Experience with automated compliance platforms, including implementing or supporting an automated compliance or GRC platform, is a strong plus
• Relevant certifications (CISA, CISSP, CISM, CIPP, etc.) are helpful but not required

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation- including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

• Commission is not guaranteed

The pay range for this role is:

105,000 - 175,000 USD per year(US Tier 1)

94,500 - 157,500 USD per year(US Tier 2)

89,250 - 148,750 USD per year(US Tier 3)