Post-Market Surveillance Lead

Abbott; Burlington (MA); On-site; USD 78,000 - 156,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

High employer retirement contribution

Tuition reimbursement

FreeU education benefit

Job summary

Abbott in Burlington, MA, within the Heart Failure Division, seeks a Supervisor to oversee the Complaint Handling Group, manage caseloads, coach staff, and ensure timely evaluations and investigations. You will monitor metrics, drive improvements, and collaborate across functions to maintain quality and regulatory compliance.

The role emphasizes leadership, decision-making, and autonomous problem solving within a regulated environment, with opportunities to optimize processes and influence

Qualifications

• Bachelor's degree in related discipline or equivalent combination of education and work experience.
• 4+ years of related work experience, previous experience with complaint investigations in a regulated environment required.
• Must be able to effectively lead and manage a large staff of non-exempt employees including full-time and contract workers.
• Excellent communication skills are required as there is frequent interaction with other functions in Division such as Customer Support, Medical Events Group, and Complaint Evaluations Group.
• Must also be able to act autonomously, make decisions and give direction regarding the need to forward complaints for additional documentation, investigation and/or processing vs. processing complaint for closure.

Responsibilities

• Supervise the Complaint Handling Group and assign weekly caseloads to Product Surveillance Analysts.
• Coach and counsel team members and conduct performance evaluations.
• Monitor resources to meet division goals for complaint metrics and identify process improvements.
• Communicate metrics regarding quality of evaluation and investigation documentation.
• Lead cross-functional collaboration to resolve complaint-related issues.
• Drive continuous process improvements to reduce costs and improve efficiency.

Skills

Team leadership

Communication skills

Decision making

Autonomy

Problem solving

Education

Bachelor's degree in related discipline

Job description

Abbott in Burlington, MA, within the Heart Failure Division, seeks a Supervisor to oversee the Complaint Handling Group, manage caseloads, coach staff, and ensure timely evaluations and investigations. You will monitor metrics, drive improvements, and collaborate across functions to maintain quality and regulatory compliance.

The role emphasizes leadership, decision-making, and autonomous problem solving within a regulated environment, with opportunities to optimize processes and influence