Post-Market Quality & Safety Investigator

Info Way Solutions; Sturtevant (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Merz Global is seeking a Product Surveillance Associate to assess clinical and safety aspects of post-marketing events, ensuring compliance with global regulations. The role involves interacting with customers, health care professionals, and global teams across levels.

You will process inquiries, review complaints, and conduct investigations in alignment with the Quality System, providing technical guidance and timely closures from the Sturtevant, WI site.

Qualifications

• BS in a Physical Science or Engineering or Equivalent Experience - Required.
• Experience in Quality Assurance and/or other regulated industry or similar experience - Required.
• Strong technical writing and general problem-solving skills - Required.
• Requires Vision Assessment (20/20 near visual acuity & acceptable color vision)

Responsibilities

• Process field inquiries by phone, email or verbal, per SOPs.
• Review complaint records for regulatory compliance and internal procedures.
• Provide technical support and remote troubleshooting guidance as needed.
• Conduct follow-up activities to close records in a timely manner.
• Complete investigations including product returns, manufacturing record reviews, and approvals.
• Execute processing of complaints in accordance with the Company Quality System.

Skills

Quality Assurance

Technical Writing

Problem Solving

Education

Physical Science or Engineering degree

Job description

Merz Global is seeking a Product Surveillance Associate to assess clinical and safety aspects of post-marketing events, ensuring compliance with global regulations. The role involves interacting with customers, health care professionals, and global teams across levels.

You will process inquiries, review complaints, and conduct investigations in alignment with the Quality System, providing technical guidance and timely closures from the Sturtevant, WI site.